Joseph Kochenderfer
Innovative leader specializing in team development and operational excellence. Known for resolving complex challenges and fostering employee engagement, contributing to sustained business growth and top-tier store performance.
Work History
General Manager Store 5747
2 Years 4 Months- Managed daily operations, ensuring efficient workflow and adherence to company policies. Maintained top store ranking in district since employment began in the District since I started at this location, still the top Store.
- Trained and supervised team members on customer service standards and product knowledge.
- Coordinated promotional activities, enhancing customer engagement and driving sales growth.
- Implemented inventory management systems to optimize stock levels and reduce waste.
General Manager Store 5807
2 Years 3 Months- Directed daily operations to enhance customer satisfaction and streamline service delivery.
- Implemented cost-saving initiatives, reducing operational expenses while maintaining service quality.
- Led team development programs, fostering a culture of continuous improvement and employee engagement.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Store was in poor condition, fixed the store within the time I was at this location. Then was promoted to other store 5747.
Pro Services Manager
8 Months- Developed and executed strategic initiatives to increase customer satisfaction and loyalty within service departments.
- Led cross-functional teams to implement process improvements, enhancing operational efficiency across multiple service areas.
- Mentored and trained junior staff on best practices in service delivery and project management.
- Managed vendor relationships to optimize resource allocation and improve service delivery timelines for projects.
- Mentored and trained junior staff on best practices in service delivery and project management methodologies.
- Collaborated with store management to align services with corporate strategies, driving consistency in execution across locations.
Department Supervisor
1 Year 5 Months- Supervised daily operations and ensured compliance with safety regulations.
- Coordinated scheduling and workload distribution to enhance team efficiency and productivity.
- Mentored and trained team members on product knowledge and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Resolved customer inquiries and complaints, fostering a positive shopping experience through effective communication.
Education
High School Diploma
Skills
Accomplishments
Started my journey as a delivery driver for Advance Auto Parts in 2017. Eventually moved on to Lowe's Home Improvement as a Customer Service Associate work my way through the business up to a Pro Services Manager at 2 different locations. Worked Lowe's for almost 5 years, until I moved on to be a General Manager for Advance Auto Parts in Hazleton at both Locations 5807 & 5747.
At 5747 my first year I got Manager of the year and was the top Store in the District and ended the year with a 16% comp. This year we are still the top store and looking to do the same with $ 50,000 ahead more than last year at this time.
Interests
Timeline
General Manager Store 5747
General Manager Store 5807
Pro Services Manager
Department Supervisor
Tamaqua Area High School
Store Manager of the Year 2025
As store manage of the year we get to go to Florida and be among the other store Managers that were picked from other locations. Get to see whats going to be set for next years plans for the company and some GM training. a lot of information that helps us managers excel for the next years sales.