Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in operations.
Overview
25
25
years of professional experience
Work History
Director of Operations
Jamba / Auntie Anne's
07.2022 - Current
Oversaw day-to-day production activities in accordance with business objectives.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Developed systems and procedures to improve operational quality and team efficiency.
Collaborated with senior management to develop and execute long-term corporate goals and objectives.
Owner/Operator
SUBWAY®Restaurants
03.2019 - 07.2022
Committed to covering all aspects of performance, including training and development, payroll and human resources, staffing, food safety and customer service expectations for all store employees.
Managed day-to-day business operations.
Consulted with customers to assess needs and propose optimal solutions.
Trained and motivated employees to perform daily business functions.
Established foundational processes for business operations.
Director of Operations
Jack in the Box
04.2006 - 12.2018
Responsible for consistent growth and productivity of 112 locations, built, acquired existing and remodeled 101 of these locations
Implemented training and people development directional courses
Communicated forecast expense control improvement
Employee management with internal promotions and external hiring
Performed food quality and food safety classes which included on the job and classroom training, as well as friendly customer service expectations
Extremely organized and excellent time management skills
Ability for keen attention to detail and flexibility to work with different aspects of all business departments and employee needs
Innovated and prioritized visions for set and future company goals.
Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
Multi Brand Training Coach
YUM! Brands (Pizza Hut, Taco Bell, KFC, Long John Silver’s and A&W Root Beer)
03.1999 - 04.2006
Analyzed and performed training and culture for 96 locations in the Metro Phoenix and surrounding areas
Collaborated with other coaches to create and execute game plans.
Utilized positive communication to encourage team and promote integrity and respect.
Monitored team practices to establish high level of performance.
Developed and maintained strong relationships with community referral sources such as schools, churches, government resource centers, and local businesses for sales growth and staffing
Coordinated new product and other roll outs for multi concept locations.
Education
Bachelor of Science - Business Administration And Management
Arizona State University
Tempe, AZ
Bachelor of Science - Computer Science And Programming
University of Nevada
Las Vegas, NV
Skills
Business Management
Crisis Communications
Motivational Leadership
Schedule Oversight
Operational Efficiency and Safety
Financial Controls Implementation
Timeline
Director of Operations
Jamba / Auntie Anne's
07.2022 - Current
Owner/Operator
SUBWAY®Restaurants
03.2019 - 07.2022
Director of Operations
Jack in the Box
04.2006 - 12.2018
Multi Brand Training Coach
YUM! Brands (Pizza Hut, Taco Bell, KFC, Long John Silver’s and A&W Root Beer)
03.1999 - 04.2006
Bachelor of Science - Business Administration And Management
Arizona State University
Bachelor of Science - Computer Science And Programming