JOSEPH KRAMER
Blue Springs,MO
Summary
As a seasoned telecommunications professional with 18 years of experience, bring a proven track record of success in wireless network maintenance, tower inspection, RF troubleshooting, and team leadership. Certified in OSHA safety standards and equipped with technical adaptability, Committed to optimizing network performance while ensuring safety and compliance. With a strong focus on quality assurance and customer satisfaction, Ready to lead and elevate wireless infrastructure team to new heights of excellence.
Overview
16
16
years of professional experience
Work History
Director of Field Operations
Site Property Company LLC
09.2023 - 09.2024
- Market Manager for nationwide operations
- Excelling in customer relations with TMO, VZW, NETSCOUT, TILLMAN
- Managed payroll for total of 22 two-man tiger teams
- Submit Expense reports and cost reports for vice president
- Built business cases for potential new customers
- GO-TO Expert in field operations from stacking to integration's of all equipment Nokia, Ericsson.
- Consistently met or exceeded key performance indicators, demonstrating strong commitment to achieving organizational goals and objectives.
- Increased revenue growth by identifying new business opportunities within market space.
- Boosted customer satisfaction levels by closely monitoring service quality and promptly addressing concerns.
Area Manager
TechDash Telecom
09.2021 - 09.2023
- Market manager for Moka, AROK, DM, De
- Excelling in customer relations with TMO, VZW, AMDOCS
- Managing payroll and approving time for a team of 15 two-man tiger teams
- Troubleshooting sites remotely for TMO, including software updates, configuring alarms, and ensuring site readiness
- Go-to expert for Nokia equipment-related issues.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
Field Services Manager
Nexius
04.2020 - 09.2021
- Managed crews for anchor/radio adds for T-Mobile across various regions
- Responsible for ordering materials and quality assurance
- Conducted live audits and visual safety audits.
- Managed a team of technicians, providing support and guidance for professional development.
- Led team of up to 50 service technicians in field activities.
- Streamlined field operations for improved efficiency and reduced response times.
Crew Lead (Chicago Market)
Peiper Power
11.2018 - 07.2019
- Installed T-Mobile L700/L600 Dark and performed site walks
- Managed crane and lift operations
- Installed L700 equipment.
- Worked well with teammates and accepted coaching from management team.
- Laid out materials and system components to prepare for installation.
- Installed and configured new devices and system components.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
- Installed and repaired network cabling, hardware and software to maximize operational efficiency.
Installer
Vertical Limit
11.2014 - 10.2018
- Conducted extensive work for T-Mobile, Crown Castle, and Sprint
- Troubleshooted and installed new cabinets, power bays, batteries, and conduit
- Reinforced towers, changed lighting systems, and cable climbs.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Implemented quality control measures during installations, ensuring that each project met or exceeded client expectations and regulatory standards.
- Calculated materials and time needed for each job.
Top Hand
Hogan Tech
10.2008 - 11.2014
- Worked on AT&T 1c, 2c, and 3c builds across multiple states
- Rigged, installed equipment, and conducted tests
- Worked with various networks, including US-Cell.
- Installed and configured new devices and system components.
- Responded to service requests during and after business hours.
- Reduced downtime with regular maintenance of telecommunications equipment and infrastructure.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Efficiently troubleshot fiber-optic connections resulting in quicker restoration of services following outages.
Education
Certification -
University of Phoenix
Mokena, IL01.2014
GED -
South Suburban College
South Holland, IL02.2008
Skills
- Wireless Network Maintenance
- RF Troubleshooting
- Remote Troubleshooting
- Project Management
- Leadership and Supervision
- Problem-Solving
- Technical Leadership
- Exceptional communication
- Quality Assurance
- Team Collaboration
- Technical Adaptability
- Customer Relations
Timeline
Director of Field Operations
Site Property Company LLC
09.2023 - 09.2024
Area Manager
TechDash Telecom
09.2021 - 09.2023
Field Services Manager
Nexius
04.2020 - 09.2021
Crew Lead (Chicago Market)
Peiper Power
11.2018 - 07.2019
Installer
Vertical Limit
11.2014 - 10.2018
Top Hand
Hogan Tech
10.2008 - 11.2014
Certification -
University of Phoenix
GED -
South Suburban College
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