Joseph Kuntz
Riverview
Summary
Results-driven professional with over 20 years of experience in the quick lube oil change industry, excelling in multi-site management, customer retention, and operational efficiency. Proven track record of increasing car counts and sales metrics through strategic leadership, customer service and process optimization. Skilled in customer service, training, inventory management, and team development, with recent experience as a high-volume delivery route driver for Amazon, ensuring timely and accurate service delivery.
Overview
22
22
years of professional experience
Work History
Delivery Driver
Arivale Logistics LLC
Land O' Lakes
12.2024 - Current
- Navigated delivery routes efficiently to ensure timely package arrivals.
- Inspected vehicles before and after shifts for safety compliance.
- Communicated with dispatch to coordinate deliveries and resolve issues.
- Engaged with customers to confirm deliveries and address inquiries.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
Manager, Multisite Manager
Valvoline Instant Oil Change
Riverview
03.2016 - 06.2024
- Led team meetings to discuss project updates and address concerns.
- Developed operational strategies to improve workflow efficiency.
- Trained new employees on company policies and procedures.
- Oversaw scheduling to ensure adequate staffing levels at all times.
- Managed inventory systems to track supplies and maintain stock levels.
- Implemented performance reviews to assess employee effectiveness and growth.
- Facilitated conflict resolution among team members to maintain a positive work environment.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Improved customer service score through training and development.
Manager, Regional Manager
North Florida Lubes
Bradenton
02.2004 - 03.2016
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate customer records in the database system.
- Collaborated with team members to improve service processes.
- Handled customer complaints with empathy and professionalism.
- Monitored service quality to ensure compliance with standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed daily operations of service center team and workflow processes.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and ensured stock availability for services.
Education
GED -
Miamisburg High School
Miamisburg, OH06-1997
Skills
- Route delivery and logistics
- Team leadership
- Complaint resolution
- Inventory management
- Cost management
- Time management
- Problem solving
- Employee training
Timeline
Delivery Driver
Arivale Logistics LLC
12.2024 - Current
Manager, Multisite Manager
Valvoline Instant Oil Change
03.2016 - 06.2024
Manager, Regional Manager
North Florida Lubes
02.2004 - 03.2016
GED -
Miamisburg High School
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