Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Joseph LaGuardia

Joseph LaGuardia

Las Vegas,NV

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. I know that when given a chance to prove myself I will work hard and strive to learn anything that is needed to make me perform at my peak. Working in the wholesale market has gained me a vast majority of knowledge to navigate the B2B and also the B2C markets to perform at my best and excel in any position that I am put in.

Overview

7
7
years of professional experience

Work History

Yield Manger

Hotelbeds USA
03.2022 - Current
  • Being a Yield Manger at Hotelbeds I am consistently maintaining my portfolio of 55 hotels insuring that we has the best rates and marketing to push clients to the properties
  • I use my negotiating skills to push for promotions and run campaigns for each hotel to ensure that they receive the best marketing possible to help drive revenue and keep maintaining production.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and implemented business strategies to achieve business goals and stay competitive.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Security Officer

MGM Resorts International
08.2020 - 02.2022
  • While being an officer I have been able to obtain more knowledge while working on a casino property
  • This has also helped my communication skills get better and my overall knowledge on how a casino runs improve
  • While working with MGM I have been put in situations with people that has helped me gain more knowledge on how to handle stressful and difficult situations, and how to resolve problems in a more effective manner
  • I have also gone through training to get me into other position such as working in the security office to help with managing the lost and found.
  • My job with working in the office entailed answering phone calls from guest looking for lost items and inputting all lost items into our lost and found system on the computer and also filing paper work and giving the guest the best customers service as possible when they call.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked and verified photo identification prior to granting facility access.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Customer Service Representative

Lowe's Home Improvement
03.2017 - 05.2018
  • My work experience at Lowes gave me materials to better my communication skills
  • I have had to communicate with all sorts of people in various situations to resolve customer complaints
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • My job being a customer service associate included running the cash register and processing returns and helping customers with whatever they needed to help complete their project.

Night Life Security Officer

Turning Stone Resort Casino
  • I was tasked with paroling the night clubs and standing on my post incase any civilians got out of hand,wether they were to intoxicated or were starting trouble I was there to help deter and monitor thesituation and if their was any conflict I would intervene and help de-escalate the situation and use forceif necessary
  • I also would monitor people that came into the clubs by wanding them and having themwalk through a metal detector before they were allowed inside.

Manger/Cook

Tony's Pizzeria & Deli
08.2016 - 06.2020
  • It also showed me how to communicate with a customer if something was wrong with their order and if they had a complaint about it, also how to resolve the problem.
  • Responded to and managed guest concerns and complaints, establishing direct connections with customers and resolving conflicts when necessary.
  • Communicated importance of safety practices, detailing procedure codes, employee understanding of safety protocol, monitoring processes and risk management regulations.
  • Coordinated with team members to prepare orders on time.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Disciplined and dedicated to meeting high-quality standards.

Education

Associate's Degree - Criminal Justice

Mohawk Valley Community College
Utica, NY
12.2019

High School Diploma -

Whitesboro High School
New York, NY
06.2016

Skills

  • Customer service (8 years)
  • Document Management
  • Staff Management
  • Conflict Management
  • Communication Skills
  • Supervising experience
  • Computer skills
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Powerpoint
  • English - Expert
  • Advertising
  • Account Servicing
  • Territory Management
  • Contract Negotiation
  • Account Development
  • Trend Forecasting
  • Campaign Execution
  • Revenue Generation
  • Report Writing
  • Brand Management
  • Outbound Telephone Marketing
  • Prioritizing Workflows
  • Management Collaboration
  • Goals and Performance
  • Relationship Building
  • CRM Systems
  • Systems and Software Expertise
  • Persuasive Negotiations
  • Internal Auditing
  • Marketing

Additional Information

  • Authorized to work in the US for any employer

Timeline

Yield Manger

Hotelbeds USA
03.2022 - Current

Security Officer

MGM Resorts International
08.2020 - 02.2022

Customer Service Representative

Lowe's Home Improvement
03.2017 - 05.2018

Manger/Cook

Tony's Pizzeria & Deli
08.2016 - 06.2020

Night Life Security Officer

Turning Stone Resort Casino

Associate's Degree - Criminal Justice

Mohawk Valley Community College

High School Diploma -

Whitesboro High School

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Joseph LaGuardia