Professional Summary
Overview
Work History
Education
Skills
Timeline

Joseph Laguna

Alorica
Tucson,AZ
28
years of professional experience

Dynamic customer service professional with extensive experience at Alorica, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and adept at managing escalations, consistently delivering results in high-pressure environments.

Work History

Customer Service Representative

8 Months
Alorica | 01.2026 - 09.2026

Customer service support for Bank of America credit card holders accounts fraud department

Customer Service Representative

19 Years 4 Months
Sears | 05.2006 - 09.2025

Parts sales and tech support for customers appliances and lawn and garden equipment

Customer Service Representative

7 Years 11 Months
Greyhound Bus Lines | 05.1998 - 04.2006

Bus schedule and ticket sales agent also tracked lost luggage, late buses and passenger escalations agent

Education

GED

Rincon | Tucson, AZ

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience

Timeline

Customer Service Representative

Alorica
01.2026 - 09.2026Read More

Customer Service Representative

Sears
05.2006 - 09.2025Read More

Customer Service Representative

Greyhound Bus Lines
05.1998 - 04.2006Read More

Rincon

GED
Read More
Joseph Laguna