Dynamic customer service professional with extensive experience at Alorica, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and adept at managing escalations, consistently delivering results in high-pressure environments.
Customer service support for Bank of America credit card holders accounts fraud department
Parts sales and tech support for customers appliances and lawn and garden equipment
Bus schedule and ticket sales agent also tracked lost luggage, late buses and passenger escalations agent