Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Lambrose

Ocala

Summary

Dynamic Operations Manager with a proven track record at FedEx Ground, excelling in team leadership and operations management. Successfully enhanced employee retention and safety standards, while empowering staff through effective training and conflict resolution. Recognized for improving performance outcomes and fostering a collaborative work environment.

Overview

11
11
years of professional experience

Work History

Operations Manager

FedEx Ground
05.2023 - Current
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced multiple level employee satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Operations Manager

FedEx Ground
10.2021 - 05.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Established clear lines of communication between the yard and office staff, fostering a collaborative work environment.
  • Mentored junior employees, promoting professional growth and development within the organization.
  • Increased safety standards in the yard by conducting regular inspections and ensuring compliance with all regulations.
  • Reduced equipment downtime through regular maintenance checks and timely repairs.

Operations Manager

FedEx Ground
10.2020 - 10.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.

Package Handler

FedEx Ground
01.2020 - 10.2020
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Removed jams and unblocked conveyor system to maintain flow of goods.
  • Improved yard efficiency by effectively coordinating and directing the movement of railcars within the yard.
  • Expedited problem resolution by promptly identifying issues affecting switching operations and taking appropriate action to address them.
  • Maintained proper documentation for all switching activities, ensuring adherence to company policies and regulatory requirements.

Package Handler

FedEx Ground
08.2019 - 01.2020
  • Followed safety regulations to maintain safe work environment.
  • Assisted in the timely loading and unloading of trailers, preventing shipment delays.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
  • Operated tractor trailers safely following company and road regulations.
  • Maintained accurate records of trailer locations, contributing to improved inventory management.
  • Enhanced safety standards by conducting pre-operational equipment inspections and reporting any issues.

Newspaper Carrier

Homerun Distributions
06.2014 - 08.2019
  • Assembled and bagged newspapers prior to delivery.
  • Delivered newspapers and flyers to about 250 homes daily.
  • Maintained punctual delivery times for consistent customer service experience.
  • Distributed papers in various weather conditions during early morning.

Education

High School Diploma -

Bellport Senior High School
Brookhaven, NY
06-2014

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Decision-making
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Employee motivation
  • Goal setting

Timeline

Operations Manager

FedEx Ground
05.2023 - Current

Operations Manager

FedEx Ground
10.2021 - 05.2023

Operations Manager

FedEx Ground
10.2020 - 10.2021

Package Handler

FedEx Ground
01.2020 - 10.2020

Package Handler

FedEx Ground
08.2019 - 01.2020

Newspaper Carrier

Homerun Distributions
06.2014 - 08.2019

High School Diploma -

Bellport Senior High School

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Joseph Lambrose