Joseph Langman II
Fargo,ND
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
General Manager
Silverstar Carwash
02.2024 - 02.2025
- Led operational strategies to enhance efficiency across multiple departments.
- Managed a cross-functional team to achieve organizational goals and improve collaboration.
- Developed and implemented performance metrics to drive accountability within staff.
- Streamlined processes, resulting in reduced operational costs without compromising quality.
- Developed and implemented strategies to increase sales and profitability.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Fostered a culture of continuous improvement through training and development initiatives.
Airduct Cleaner
Zerorez
04.2020 - 11.2023
- Maintained cleanliness and sanitation in facilities through thorough cleaning protocols.
- Operated cleaning equipment, including floor buffers and vacuum cleaners, ensuring optimal performance.
- Followed safety guidelines for handling cleaning chemicals and equipment to prevent accidents.
- Trained new staff on effective cleaning techniques and proper use of tools and materials.
- Conducted regular inspections to identify areas requiring additional attention or maintenance.
Airduct Cleaner
ServiceMaster Cleaning & Restoration Services
03.2019 - 04.2020
- Maintained cleanliness and sanitation standards across various facilities.
- Operated cleaning equipment such as floor buffers and vacuum cleaners efficiently.
- Implemented effective cleaning schedules to ensure consistent facility upkeep.
- Trained new staff on proper cleaning techniques and safety protocols.
Carpet and Upholstery Steam Cleaner
Zerorez
08.2016 - 02.2019
- Operated steam cleaning equipment to restore carpets and upholstery to optimal condition.
- Assessed fabric types and determined appropriate cleaning methods for various surfaces.
- Trained junior staff on effective cleaning techniques and safety protocols.
- Developed customized cleaning plans based on client needs and material specifications.
- Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
Cashier
Cashwise
07.2016 - 06.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Restocked and organized merchandise in front lanes.
Pawn Broker
Pawn America Inc.
02.2016 - 07.2016
- Processed transactions efficiently, maintaining compliance with state regulations and company policies.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Performed store open and close procedures as part of shift responsibilities.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
Sales Representative
Corwin's Public wholesale
01.2015 - 12.2015
- Developed strong customer relationships, enhancing overall satisfaction and loyalty.
- Negotiated sales terms effectively, ensuring customer needs met while maximizing dealership profitability.
- Assisted in inventory management, optimizing vehicle display for increased foot traffic and sales opportunities.
- Answered telephone and email inquiries from potential customers.
Inbound Fraud Specialist
US Bank Call Center
02.2014 - 11.2014
- Investigated and resolved fraudulent activity by analyzing transaction patterns and customer behaviors.
- Conducted detailed audits of accounts to ensure compliance with regulatory standards and internal policies.
Electronics Associate
Wal-Mart
01.2012 - 01.2014
- Managed electronic sales transactions, ensuring accuracy and adherence to company policies.
- Collaborated with team members to optimize workflow and improve operational efficiency in the electronics section.
Education
High School Diploma -
Niagara Falls HIgh School
Niagara Falls, NY06.2004
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Effective team contributor
- Training and coaching
- Efficiency improvement
- Time management
Timeline
General Manager
Silverstar Carwash
02.2024 - 02.2025
Airduct Cleaner
Zerorez
04.2020 - 11.2023
Airduct Cleaner
ServiceMaster Cleaning & Restoration Services
03.2019 - 04.2020
Carpet and Upholstery Steam Cleaner
Zerorez
08.2016 - 02.2019
Cashier
Cashwise
07.2016 - 06.2017
Pawn Broker
Pawn America Inc.
02.2016 - 07.2016
Sales Representative
Corwin's Public wholesale
01.2015 - 12.2015
Inbound Fraud Specialist
US Bank Call Center
02.2014 - 11.2014
Electronics Associate
Wal-Mart
01.2012 - 01.2014
High School Diploma -
Niagara Falls HIgh School