Joseph Lasuen
BOISE,ID
Summary
Hardworking Account Manager gifted at lead generation and efficiently resolving customer issues. Engaging and personable with experience and the ability to increase business opportunities through outstanding client presentations, effective communication skills and a dedication to customer service.
Overview
27
27
years of professional experience
Work History
Account Manager
Equifax
08.2020 - Current
- Responsible for managing portfolio of 300+ merchants in order to ensure customer satisfaction and discover up-sell, cross-sell opportunities for expansion of new services to deepen customer relationship
- Responsible for providing Quarterly Business Reviews to stakeholders to ensure goals are being met, and account is optimized
- Partner with Customer Success, Sales, Implementation Engineers to ensure resolution to customer requests
- Execute all strategic activities assigned in effort to meeting company objectives and existing customer revenue targets
- Proactively contact merchants prior to contract expiration / renewal
- Assist with internal policy and procedure changes, leading various improvement projects
Account Manager
In The Bag Promotions
08.2016 - 07.2020
- Engaging and personable with ability to increase business opportunities effective communication skills and dedication to customer service.
- Pursuing Account Manager role where hard work and dedication will be highly valued., Managed book of business worth $450,000 across 75 accounts.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Sales Coordinator
A&I Distributors
07.2010 - 08.2016
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Conferred with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Inside Sales Representative
Big Sky Oil Co
07.1998 - 07.2010
- Responsible for managing portfolio of 300+ merchants in order to ensure customer satisfaction and discover up-sell, cross-sell opportunities for expansion of new services to deepen customer relationship
- Responsible for providing Quarterly Business Reviews to stakeholders to ensure goals are being met, and account is optimized
- Partner with Customer Success, Sales, Implementation Engineers to ensure resolution to customer requests
- Execute all strategic activities assigned in effort to meeting company objectives and existing customer revenue targets
- Proactively contact merchants prior to contract expiration / renewal
- Assist with internal policy and procedure changes, leading various improvement projects
Education
Bachelor of Arts - Political Science, Spanish, International Studies
University of Idaho
Moscow, ID05.2005
Skills
- National accounts
- Sales Force
- Upselling
- Business process optimization
- Product and service sales
- Relationship building and management
- Account management
- Sales Force, Gainsight experience
- Customer rapport
Affiliations
Member, Former Vice-President, Euzkaldunak, Inc.
Member, Past President, Mountain Home Basque Club
Member, Benevolent and Protective Order of the Elks
Member, Delta Chi Fraternity
Parishioner, Cathedral Parish of Saint John the Evangelist
Former, Mountain Home Arts Council Board of Directors
Former Member, ASUI President's Cabinet
Former Board Member, University of Idaho Borah Symposium
Timeline
Account Manager
Equifax
08.2020 - Current
Account Manager
In The Bag Promotions
08.2016 - 07.2020
Sales Coordinator
A&I Distributors
07.2010 - 08.2016
Inside Sales Representative
Big Sky Oil Co
07.1998 - 07.2010
Bachelor of Arts - Political Science, Spanish, International Studies
University of Idaho