Summary
Overview
Work History
Education
Skills
Art Shows Exhibitions
Coursework
Publications
Timeline
Generic

Joseph Leon

Bronx,NY

Summary

Flexible worker willing to work hard to meet expected goals. A bilingual professional possessing talents in prompt issue resolution and improving clientele experience. Looking for a challenging role where great problem solving-skills can be well-utilized.

Overview

12
12
years of professional experience

Work History

Customer Order Specialist / Expeditor

Home Depot
New York, NY
02.2024 - Current
  • Resolve customer, vendor, and product issues to enhance the overall customer experience.
  • Support complex selling needs and act as a project manager for Specialty orders and installs.
  • Maintain up-to-date knowledge of company products and services.
  • Follow-up with customers regarding order status updates.
  • Assist customers with returns, refunds, cancellations.
  • Coach staff on strategies to enhance performance and improve customer relations.
  • Mentor newly hired staff in upselling techniques to improve sales.
  • Assist with the development of new processes for resolving chargeback disputes.
  • Monitor status of pending claims on a daily basis and followed up as needed.

Flooring Specialist/ Sales Associate

The Home Depot
New York, NY
07.2017 - 02.2024
  • Possessed extensive knowledge of flooring products for diverse installation projects.
  • Utilized active listening and analytic skills to understand customer needs.
  • Facilitated smooth communication and coordination between customers, installers, and vendors.

Sales Associate

T.J. Maxx
New York, NY
09.2012 - 08.2016
  • Performed various tasks such as greeting patrons, restocking shelves, processing customer transactions, and assisting shoppers in finding merchandise.

Education

Bachelors of Arts, Philosophy; Studio Art -

City College of The City University of New York
01.2020

Associate in Applied Science, Visual Arts -

Westchester Community College
05.2017

Skills

  • Analytical thinking
  • Project management
  • Time management
  • Applications: Microsoft Office, familiar with Adobe Creative Suite
  • Databases: JSTOR
  • Languages: Fluent English, native Spanish, conversational Italian

Art Shows Exhibitions

  • Painting and Drawing Annual Exhibition, Compton-Goethals Gallery, The City College of New York/CUNY, New York, NY 2018
  • Identidad Cultural a Través de los objetos Cotidianos / Cultural Identity through Everyday Objects, September 2016
  • The Townhouse art gallery, April- June 2013
  • Brooklyn loves Brooklyn: A Benefit concert for hurricane Sandy relief, November 2012
  • Student Art Show, Fine Arts Gallery, Westchester Community College, Spring 2008- Spring 2009
  • SUNY Art Student Exhibition, Spring 2009

Coursework

  • Aesthetics: Philosophy of art
  • Global Feminisms
  • Contemporary Latinx Art
  • Renaissance to Modern
  • Ancient to Medieval
  • Painting Independent Studies
  • Projects in Painting
  • Philosophy Of Language
  • Comp & Lit 2
  • Principles of Management
  • Logical Reasoning
  • The Development of The Mathematical Thought

Publications

  • Art Seen Magazine- Summer Issue, 2024
  • International Voices (Annual Publication of the Writing and Artwork of International Students attending Westchester Community College), 2009
  • Westchester Community College Student Art show brochure, Fall 2008

Timeline

Customer Order Specialist / Expeditor

Home Depot
02.2024 - Current

Flooring Specialist/ Sales Associate

The Home Depot
07.2017 - 02.2024

Sales Associate

T.J. Maxx
09.2012 - 08.2016

Bachelors of Arts, Philosophy; Studio Art -

City College of The City University of New York

Associate in Applied Science, Visual Arts -

Westchester Community College

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