Tyler Green
Aurora,OR
Summary
Professional with a proven track record at The Home Depot, enhancing customer satisfaction. Excelled in problem-solving, significantly improving service. Demonstrated leadership by fostering employee growth and ensuring efficient operations. Skilled in analytical thinking and collaboration, committed to excellence in customer service and team development.
Overview
13
13
years of professional experience
Work History
Customer Order Specialist
The Home Depot
10.2023 - Current
- Provided exceptional customer service, resolving issues promptly and professionally.
- Assisted customers by walking through online ordering processes.
- Maintained detailed records of all customer interactions, allowing for more effective follow-up communication.
- Enhanced customer satisfaction by efficiently processing and managing orders in a timely manner.
Department Supervisor
The Home Depot
07.2020 - 10.2023
- Conducted regular performance evaluations to identify areas of improvement and provide constructive feedback for employee growth.
- Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
- Reduced employee turnover by fostering a supportive work environment with opportunities for growth and development.
- Ensured compliance with company policies and procedures, maintaining a safe workplace for all staff members.
Delivery Driver
FedEx:Ground
09.2019 - 06.2020
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Department Supervisor
The Home Depot
07.2017 - 07.2019
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Managed team of 20+ employees, delegated tasks and held each employee accountable for completing assignments.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Sales Associate
The Home Depot
03.2012 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Applied Science - Simulation And Game Design
Wake Technical Community College
Raleigh, NC12.2016
Skills
- Empathy and patience
- Verbal and written communication
- Analytical Thinking
- Teamwork and Collaboration
- Problem-Solving
- Customer Satisfaction
Accomplishments
- Executive Homer award
- 4 Platinum Homers
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Customer Order Specialist
The Home Depot
10.2023 - Current
Department Supervisor
The Home Depot
07.2020 - 10.2023
Delivery Driver
FedEx:Ground
09.2019 - 06.2020
Department Supervisor
The Home Depot
07.2017 - 07.2019
Sales Associate
The Home Depot
03.2012 - 06.2017
Associate of Applied Science - Simulation And Game Design
Wake Technical Community College
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