Joseph Licata
Titusville
Summary
Tenacious Representative possessing dynamic interpersonal expertise for developing fruitful customer relationships. Adept mediator of client requirements and organizational interests promoting mutually beneficial deals. Focused communicator fostering favorable service applications for maximizing customer interest and satisfaction.
Overview
6
6
years of professional experience
Work History
Partner Enablement Representative
Pax8
05.2021 - 04.2024
- Support Network and Communications Solution Consultant (NCSC) by registering opportunities with vendors and ensuring all systems (RPM, Salesforce, etc.) are updated with required opportunity and/or order details
- Maintain a firm knowledge of all NC vendor offerings, partner portals, ROEs, and USPs and maintain relationships with appropriate vendor contacts as well as technology by vendor and emerging technology
- Build and maintain relationship with partners participating in Network and Communication program
- Guide partner or Sales Rep through vendor portals as needed for navigating content, resource centers, etc.; educate partners through NC check out and opportunity submission via Pax8 Platform; make defensible vendor suggestions to partners
Sales Associate
Camping World
08.2020 - 05.2021
- Maximized revenue opportunities through strategic upselling of accessories, warranties, insurance policies, and other value-added services.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Assisted customers in determining their needs, presenting suitable RV options based on their preferences and budget requirements.
- Utilize CRM Management tools such as VinSolutions
Sales Associate
Gander RV & Outdoors
02.2020 - 08.2020
- Enhanced dealership reputation by consistently delivering exceptional customer experiences.
- Conducted thorough walk-throughs of RV units, highlighting key features and benefits to potential buyers.
- Negotiated favorable terms for both customers and dealership during price discussions, achieving mutually beneficial outcomes in most cases.
- Optimized communication channels between departments, streamlining operations related to sales transactions and post-sale services.
- Utilized CRM Management tools such as Salesforce and VinSolutions
Product Champion
Drivers Village: Burdick Mazda
09.2018 - 02.2020
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Education
Associate Degree -
Onondaga Community College
Syracuse, NY01.2017
Skills
- Goal-oriented mindset
- Data entry proficiency
- Customer Relations
- Industry Awareness
- Analytical Thinking
- CRM software expertise
- Systems and software expertise
- Network development
Timeline
Partner Enablement Representative
Pax8
05.2021 - 04.2024
Sales Associate
Camping World
08.2020 - 05.2021
Sales Associate
Gander RV & Outdoors
02.2020 - 08.2020
Product Champion
Drivers Village: Burdick Mazda
09.2018 - 02.2020
Associate Degree -
Onondaga Community College