Joseph Lightbody
Spokane,WA
Summary
Dedicated to customer service, and motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with customers and exceed sales. Reliable and driven, with strong time management and prioritization abilities.
Overview
10
10
years of professional experience
Work History
Manager
Mr2 Restaurant Group
3709 S Geiger Blvd, Spokane, Wa 99224
04.2022 - Current
- Oversaw daily operations, ensuring adherence to company standards and policies.
- Developed training programs for staff, enhancing service quality and team performance.
- Implemented cost-control measures, optimizing inventory management and reducing waste.
- Coordinated with suppliers to streamline procurement processes and improve product availability.
- Analyzed customer feedback, driving menu adjustments based on preferences and trends.
- Led weekly staff meetings, fostering communication and collaboration across departments.
Lead Supervisor
Loydpans
Spokane, WA
02.2018 - 07.2021
- Supervised daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements that enhanced productivity and reduced downtime.
- Coordinated supply chain activities to maintain optimal inventory levels and product availability.
- Monitored compliance with quality standards, addressing any discrepancies promptly.
Dept Head Frozen
Grocery Outlet Bargain Market
SPOKANE, Washington
10.2016 - 01.2018
- Responsible for ordering, checking in receiving, merchandising products in way to generate or increase sales, working in other dept as well Grocery, produce and deli and cashier when needed.
Education
Medical Assistant - undefined
DHEC Deaconess Health And Education Center
SPOKANE, Washington01-2004
High School Diploma - Math, Science and History
Lewis & Clark
Spokane, Washington01-1998
Nac certificate - undefined
Newtech Skill Center
Spokane, WA01-1998
Skills
- Clerical answering and directing phone calls, making phone calls, taking and distributing messages, organizing and scheduling appointments, handling inquires and incoming work requests, photo copying, scanning and faxing sending emails, checking and entering data and time manage skills and the ability to prioritize work
- Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction
- Identify and assess customers needs to achieve satisfaction
- Customer and Personal Service
- Recommend potential products or service to management by collecting customer information and analyzing customer needs
Timeline
Manager
Mr2 Restaurant Group
04.2022 - Current
Lead Supervisor
Loydpans
02.2018 - 07.2021
Dept Head Frozen
Grocery Outlet Bargain Market
10.2016 - 01.2018
Medical Assistant - undefined
DHEC Deaconess Health And Education Center
High School Diploma - Math, Science and History
Lewis & Clark
Nac certificate - undefined
Newtech Skill Center