Dynamic, results-oriented professional with a proven track record of leveraging skills and knowledge to achieve excellence in competitive environments. Committed to continuous growth and development, seeking a position that fosters advancement opportunities while contributing to organizational success. Strong initiative and drive ensure dedication to achieving goals and exceeding expectations. Prepared to bring a proactive approach and unwavering commitment to a forward-thinking team.
Overview
25
25
years of professional experience
Work History
Maintenance Supervisor
North Western Oklahoma State UNIVERSITY
01.2025 - Current
Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
Analyzed and identified equipment failure root causes and initiated correction actions.
Observed guidelines, specifications, and detailed instructions to meet strict operational and maintenance regulations.
Multi-location Market Branch Sales Mgr.
TruGreen Companies
03.2008 - 01.2025
Developed branch-level sales plans and forecasts. Ensured effective control of sales results was achieved by hitting the sales objectives within the designated budgets.
Assisted in the execution of marketing programs (door-to-door, direct mail, inside, outside) to ensure the profit growth and expansion of TruGreen services. Shared local market knowledge and customer experiences with TruGreen Marketing.
Compiled lists of prospective customers for use as sales leads, based on information from direct mail and other advertisements, community activities, trade shows, business seminars, and other resources. Assisted in closing sales when needed.
Worked to resolve customer complaints regarding sales and service. Analyzed and distributed new sale cancellation requests in attempt to retain customers.
Planned and conducted on-going training for sales personnel in customer service skills, selling techniques, and safety policies and procedures.
Determined work procedures, prepared work schedules, and expedited workflow.
Tracked hourly, daily, weekly, sales efficiencies of each salesperson.
Developed, Implemented, and maintained performance standards, measurements, and corrective devices through which approved plans and goals were accomplished within the sales organization.
Ensured recruiting, interviewing, and staffing of personnel was conducted to efficiently staff the sales function.
Evaluated staff performance, made salary recommendations, and administered disciplinary actions consistent with company policies.
Heavy Equipment Operator
United States Air Force
08.2000 - 08.2007
Operated engineering and construction equipment to push, pull, or load materials, such as sand, gravel, earth and clearing brush, rocks, and other materials during war and peace time.
Have a strong understanding and knowledge of working with asphalt and concrete.
Supervised and conducted the security and safety of my team.
Organized the perimeter in Afghanistan to facilitate multiple air stripes vital to operations.
Supervised and operated tractor-trailers, graders, bulldozers, front-end loaders, dump trucks, forklifts, bobcats, excavators, milling machines, paving machines, rollers, water trucks, scrapers, trenchers, and fuel trucks, inventory, customer service, and supervision.
Education
No Degree - Business Management
Central Texas College
Killeen, TX
High School Diploma - General Studies
Minisink Valley High School
Slate Hill, NY
06.2000
Skills
Customer Service
Problem solving
Oral and written communications skills
Adaptability
Personnel development
Analytical
Customer relations
Telephone etiquette
Work in fast-paced environment
Flexibility
Handle multiple tasks
Attention to detail
Organization
Motivator
Awards
Awarded TruGreen Presidents Club, 5 separate times throughout my career., USAF National Defense Service Medal 2004, USAF Global War on Terrorism Expeditionary Medal 2005, USAF Global War on Terrorism Service Medal 2007
Child Development Faculty / Program Coordinator at Western Oklahoma State CollegeChild Development Faculty / Program Coordinator at Western Oklahoma State College
Assistant Director of Information Technology at Western Oklahoma State CollegeAssistant Director of Information Technology at Western Oklahoma State College