Joseph LoCicero
Clayton
Summary
Tailored Vendor Logistics Specialist at DLA Troop Support Medical, adept at resolving customer issues and enhancing team efficiency. Leveraged problem-solving skills to train users on the ECAT system, ensuring high customer satisfaction. Demonstrated attention to detail while managing order fulfillment processes and addressing invoicing challenges effectively.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Tailored Vendor Logistics Specialist
DLA Troop Support Medical
10.1986 - 09.2025
- Worked with the contracting teams to resolve customer issues.
- Adapted quickly to learn new systems and contributed to team efficiency.
- Answered questions and assisted customers on the ECAT system
- Trained customers on the use of the ECAT system.
- Trained internal customers on the use of the ECAT system
- Answered Emails.
- Completed registrations.
- Ran queries in TOAD.
- Worked ECAT IDOCS.
- Worked the order fulfillment processes in EBS.
- Worked on the ECAT help desk and in the ECAT system since its inception in 1998.
- Assisted in solving invoicing issues.
Education
High School Diploma -
West Chester State College
West Chester, PASkills
- Customer needs assessment
- Problem-solving
- Attention to detail
- Teamwork and collaboration
- Multitasking Abilities
- Opening and closing procedures
- Decision-making
- Organizational skills
- Teamwork
- Customer satisfaction
Certification
Level 2 DAWIA Certification
Level 2 Logistics Lifecycle Certification
Timeline
Tailored Vendor Logistics Specialist
DLA Troop Support Medical
10.1986 - 09.2025
High School Diploma -
West Chester State College
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