Joseph London
McDonough,GA
Summary
Results-driven Grocery Team Leader with proven expertise in team supervision, inventory management, and customer satisfaction. Committed to maintaining efficient operations while fostering a positive work environment.
Overview
16
16
years of professional experience
Work History
Grocery Team Leader
Publix Super Markets Inc
Locust Grove, Georgia
2024.11 - 2026.06
- Supervised grocery team to ensure efficient operations and customer satisfaction.
- Managed inventory levels, ensuring product availability and freshness.
- Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.
Grocery Replenishment Specialist
Publix Super Markets Inc
Locust Grove, Georgia
2023.03 - 2024.11
- Collaborated with team members to replenish stock efficiently across departments.
- Utilized inventory management systems to track stock movements accurately.
- Managed daily stocking and backroom organization tasks.
Customer Service Staff
Publix Super Markets Inc
Locust Grove, Georgia
2022.03 - 2023.03
- Processed transactions efficiently at the checkout stations.
- Followed up with customers after purchase to ensure satisfaction with product and service received.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Promoted additional services offered at the store such as delivery options and warranties.
Customer Service Manager
Publix Super Markets Inc
McDonough, Georgia
2010.09 - 2022.03
- Resolved customer complaints and inquiries efficiently and professionally.
- Provided exceptional customer service to ensure customer satisfaction.
- Supervised customer service team to ensure high service standards.
- Developed schedules to optimize workforce coverage during peak hours.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
GED -
Dekalb Technical Institute
Atlanta, GA2000-12
Skills
- Inventory management
- Stock replenishment
- Merchandising techniques
- Team supervision
- Staff training
- Customer satisfaction
- Equipment operation
Timeline
Grocery Team Leader
Publix Super Markets Inc
2024.11 - 2026.06
Grocery Replenishment Specialist
Publix Super Markets Inc
2023.03 - 2024.11
Customer Service Staff
Publix Super Markets Inc
2022.03 - 2023.03
Customer Service Manager
Publix Super Markets Inc
2010.09 - 2022.03
GED -
Dekalb Technical Institute