Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph London

McDonough,GA

Summary

Results-driven Grocery Team Leader with proven expertise in team supervision, inventory management, and customer satisfaction. Committed to maintaining efficient operations while fostering a positive work environment.

Overview

16
16
years of professional experience

Work History

Grocery Team Leader

Publix Super Markets Inc
Locust Grove, Georgia
11.2024 - 06.2026
  • Supervised grocery team to ensure efficient operations and customer satisfaction.
  • Managed inventory levels, ensuring product availability and freshness.
  • Trained new employees on the proper use of equipment, safety protocols, customer service techniques and product knowledge.

Grocery Replenishment Specialist

Publix Super Markets Inc
Locust Grove, Georgia
03.2023 - 11.2024
  • Collaborated with team members to replenish stock efficiently across departments.
  • Utilized inventory management systems to track stock movements accurately.
  • Managed daily stocking and backroom organization tasks.

Customer Service Staff

Publix Super Markets Inc
Locust Grove, Georgia
03.2022 - 03.2023
  • Processed transactions efficiently at the checkout stations.
  • Followed up with customers after purchase to ensure satisfaction with product and service received.
  • Developed strong relationships with repeat customers by providing excellent customer service on each visit.
  • Promoted additional services offered at the store such as delivery options and warranties.

Customer Service Manager

Publix Super Markets Inc
McDonough, Georgia
09.2010 - 03.2022
  • Resolved customer complaints and inquiries efficiently and professionally.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Supervised customer service team to ensure high service standards.
  • Developed schedules to optimize workforce coverage during peak hours.
  • Set clear expectations and helped employees pursue optimal paths for achieving each target.

Education

GED -

Dekalb Technical Institute
Atlanta, GA
12-2000

Skills

  • Inventory management
  • Stock replenishment
  • Merchandising techniques
  • Team supervision
  • Staff training
  • Customer satisfaction
  • Equipment operation

Timeline

Grocery Team Leader

Publix Super Markets Inc
11.2024 - 06.2026

Grocery Replenishment Specialist

Publix Super Markets Inc
03.2023 - 11.2024

Customer Service Staff

Publix Super Markets Inc
03.2022 - 03.2023

Customer Service Manager

Publix Super Markets Inc
09.2010 - 03.2022

GED -

Dekalb Technical Institute
Joseph London