Summary
Overview
Work History
Education
Skills
Timeline
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Joseph Longoria

Summary

Professional with strong experience and readiness for a fast-paced and demanding hospitality role. Passionate in providing exceptional guest services, problem-solving, and managing over multiple areas of a resort. Known for effective collaboration with team members across multiple hotel departments to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests.

Overview

12
12
years of professional experience

Work History

Concierge

Wynn Las Vegas
10.2025 - Current
  • Assisted guests with inquiries, providing tailored recommendations for dining and entertainment options.
  • Coordinated transportation arrangements to ensure seamless guest experiences during stays.
  • Maintained up-to-date knowledge of local attractions and services, offering personalized suggestions to guests.

Resort Services Manager

The Venetian Resort
09.2018 - 08.2025
  • Managed cross-departmental call center functions, ensuring efficient coordination between front desk, reservations and casino marketing.
  • Developed and implemented training programs for a team of 100+ agents, ensuring compliance with Forbes service standards.
  • Partnered with revenue and marketing teams to develop actionable strategies aimed to optimizing online sales performance.
  • Resolved hotel guests issues and in a timely fashion and offered follow-up correspondence to ensure guest satisfaction.
  • Facilitated seamless collaboration across hotel departments to ensure efficient daily operations.

Sky Suites Concierge

Aria Hotel & Casino
08.2016 - 09.2018
  • Provided exceptional Forbes Five-Star service as front desk and concierge agent for VIP clients.
  • Facilitated seamless guest experiences by coordinating reservations and pre-arrival requests, including transportation arrangements.



Concierge

The Cosmopolitan Hotel and Casino
02.2014 - 08.2018


  • Adapted quickly to dynamic environments, ensuring high-quality service in fast-paced situations.
  • Provided exceptional guest assistance as a concierge agent while supporting box office activities during special events.


Education

Bachelor of Arts -

University of Nevada, Las Vegas
Las Vegas, Nevada, NV
01-2010

Skills

  • Strong work ethic
  • Effective problem solving
  • Decision-making
  • Customer service

Timeline

Concierge

Wynn Las Vegas
10.2025 - Current

Resort Services Manager

The Venetian Resort
09.2018 - 08.2025

Sky Suites Concierge

Aria Hotel & Casino
08.2016 - 09.2018

Concierge

The Cosmopolitan Hotel and Casino
02.2014 - 08.2018

Bachelor of Arts -

University of Nevada, Las Vegas