Joseph Lopez
Youngstown,OH
Summary
Cheerful and upbeat [Job Title] with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues.
Overview
6
6
years of professional experience
Work History
Community Corrections Officer
Community Corrections Association
Youngstown, OH
02.2022 - 02.2023
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
Community Supervision Officer
Community Corrections
Youngstown, OH
03.2021 - 08.2022
- Maintained positive relationships with offenders and family members through weekly visits.
- Created, organized and maintained files, case notes and electronic databases.
- Administered regular drug and alcohol tests and completed DNA indexing for felony offenders.
- Answered phone calls concerning clients, handled complaints and responded to requests for information.
Correctional Officer
Core Civic
HUBBERD, OH
01.2021 - 08.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Applied non-violent response tools and physical restraint during problematic situations.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
Service Representative
Lincare Home Oxygen And Respiratory Systems
Youngstown, OH
08.2017 - 02.2020
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Escalated complex issues and set up appointments for further service.
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
East High School
Youngstown, OH06.2009
Skills
- [Industry] regulations knowledge
- Transportation solution development
- Customer support
- Problem-solving abilities
- Route management
- Quality control
- First aid and CPR certified
- Trained in defensive tactics
- PPE use
- Computer skills
- Active listening
- Safety and security enforcement
- Conflict resolution skills
- Correctional facility procedures
- Emergency Response
Additional Information
Also speak spanish always comes in handy.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Community Corrections Officer
Community Corrections Association
02.2022 - 02.2023
Community Supervision Officer
Community Corrections
03.2021 - 08.2022
Correctional Officer
Core Civic
01.2021 - 08.2021
Service Representative
Lincare Home Oxygen And Respiratory Systems
08.2017 - 02.2020
High School Diploma -
East High School
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