Joseph Lord
Summary
Dynamic and dedicated with a strong work ethic and exceptional customer service skills, honed at Alley House Grille. Proven ability to adapt quickly and collaborate effectively, ensuring accurate food presentation and minimizing order errors. Recognized for training new team members and maintaining a clean, efficient dining environment.
Experienced with high-energy service environments, managing swift and accurate food deliveries. Utilizes strong organizational skills to maintain seamless kitchen-to-table operations. Knowledge of customer service principles and team coordination.
Overview
7
7
years of professional experience
Work History
Expo/ Food Runner/ Busser
Alley House Grille
08.2024 - Current
- Assisted servers in delivering food and beverages to guests efficiently
- Maintained cleanliness of dining area and service stations
- Adapted quickly to menu changes and special requests from customers
- Collaborated with kitchen staff on times on when food was going to be ready
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Ensured proper presentation of dishes before serving to guests
- Assisted in training new food runners, improving team efficiency and service quality.
- Assisted with bussing tables and cleaning up spills.
Front Desk
Pagosa Lakes Recreation Center
08.2024 - Current
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Crew Member
McDonald's
05.2018 - 12.2020
- Delivered exceptional customer service by efficiently taking and processing orders.
- Collaborated with team members to maintain cleanliness and organization of workstations.
- Took orders, prepared meals, and collected payments.
- Assisted in training new crew members on operational procedures and best practices.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Education
High School Diploma -
Pagosa Springs High School
Pagosa Springs, CONo Degree - Criminal Justice/ Political Science
Colorado Mesa University
Grand Junction, CO01-2028
Skills
- Quick learner
- Teamwork and collaboration
- Strong work ethic
- Time management
- Customer service
- Flexible schedule
- Effective multitasking
- Sense of urgency
- Relationship building
- Heavy lifting
- Fine dining
- Food presentation
Timeline
Expo/ Food Runner/ Busser
Alley House Grille
08.2024 - Current
Front Desk
Pagosa Lakes Recreation Center
08.2024 - Current
Crew Member
McDonald's
05.2018 - 12.2020
High School Diploma -
Pagosa Springs High School
No Degree - Criminal Justice/ Political Science
Colorado Mesa University