Dedicated and detail-oriented life-long learner with a strong passion for technology, business, and team building. Seeking an environment that will allow me to grow my skills, feed my curiosity, and build long lasting professional relationships.
Overview
8
8
years of professional experience
Work History
Centralized Mailroom Representative
Progressive
Cleveland, OH
06.2024 - Current
Utilized Progressive systems and databases to expedite the collection process of insurance claims, retrieving relevant claim and contact information.
Managed administrative tasks crucial for resolving claims, ensuring timely processing and accurate documentation.
Sorted and distributed mail by department/recipient, as well as processed interoffice mail for efficient delivery.
Developed skills in claims management and administrative operations, contributing to overall team success and career growth.
Driver
DoorDash
Cleveland, OH
09.2023 - 06.2024
Logged deliveries, drop-off times and special conditions in company system.
Verified the contents of inventory loads against shipping papers.
Demonstrated ability to handle emergency situations calmly and effectively.
Enhanced customer satisfaction by providing courteous and professional service.
Patient Access Specialist
University Hospitals of Cleveland
Cleveland, Ohio
09.2022 - 09.2023
Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
Demonstrated knowledge of coding systems used in healthcare setting for reimbursement purposes.
Provided directions and information to patients and families, enhancing their hospital experience.
Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
Lot Associate
The Home Depot Inc
Mentor, OH
03.2017 - 11.2019
Processed payments for customer purchases made at checkout counters or self-checkout kiosks located in the store's entrance area.
Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
Responded to questions about local area and company services.
Education
Certificate of Technical Studies - Java Full Stack Development
Tech Elevator
Cleveland, OH
12-2023
Associate of Arts - English Language And Literature
Lakeland Community College
Kirtland, OH
12-2019
Skills
Order problem solving
Customer relations
Systems and software expertise
Technical troubleshooting
Goal-oriented mindset
Records management
Sales support
Cross-functional team development
Timeline
Centralized Mailroom Representative
Progressive
06.2024 - Current
Driver
DoorDash
09.2023 - 06.2024
Patient Access Specialist
University Hospitals of Cleveland
09.2022 - 09.2023
Lot Associate
The Home Depot Inc
03.2017 - 11.2019
Certificate of Technical Studies - Java Full Stack Development
Tech Elevator
Associate of Arts - English Language And Literature