Charlene Barela
Bernalillo
Summary
Passionate and professional Representative leads outreach efforts, strategic direction and day-to-day function management. Proven talent at building relationships and influencing others to gain support and commitment. Excellent presentation and communication skills and comfort working in fast-paced environment.
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
Overview
23
23
years of professional experience
1992
1992
years of post-secondary education
1
1
Certification
Work History
Patient pay representative
HME Specialists
Albuquerque
03.2020 - Current
- Managed client inquiries regarding medical equipment and services.
- Processed orders and maintained inventory of medical supplies.
- Assisted in resolving billing issues for clients and insurance providers.
- Conducted follow-ups with clients to ensure satisfaction with products.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Consistently met daily performance goals set by management team members.
- Answered phone calls and directed them to appropriate personnel.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Greeted customers and responded to inquiries in a timely manner.
- Established relationships with existing customers to promote new product or service opportunities.
- Assisted customers with order placement, returns, exchanges, and refunds.
Customer Service Representative
Concentrix
Rio Rancho
08.2019 - 03.2020
- Assisted customers with inquiries using company CRM system.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Processed orders and returns efficiently to ensure customer satisfaction.
- Educated customers on product features and handled technical questions confidently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Completed day-to-day duties accurately and efficiently.
Senior Data Entry Clerk
UNM Medical Group
Albuquerque
01.2003 - 07.2017
- Processed patient data using electronic health record systems and data entry software.
- Maintained accurate patient information by verifying and updating records regularly.
- Collaborated with medical staff to resolve discrepancies in patient documentation.
- Assisted in developing standard operating procedures for data management tasks.
- Conducted routine audits of data entries to ensure accuracy and completeness.
- Communicated effectively with team members to improve workflow efficiency and support initiatives.
- Entered high volumes of numerical and textual customer account information into a computerized database quickly and accurately.
- Provided support services such as responding to inquiries regarding entered records.
- Assisted with research projects by collecting and organizing relevant information as needed.
- Monitored user access privileges in order to protect confidential information from unauthorized personnel.
- Investigated errors or inconsistencies that arose during the course of daily operations.
- Performed regular audits of existing records to ensure accuracy and quality of information.
- Created reports from retrieved data in order to identify trends or patterns.
Education
UNM HEP GED Program
Albuquerque, NMSome College (No Degree) - CPT Medical Billing Certificate
Central New Mexico Community College
Albuquerque, NMSkills
- Medical billing
- Order processing
- Customer relationship management
- Data entry accuracy
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Attention to detail
- Client follow-up
- Sales reporting
- Client relationship building
- Customer support
- Telephone reception
- Paperwork processing
- CRM software expertise
- Order problem solving
- Sales support
- Data entry proficiency
- Records management
- Customer relations
Certification
- CPT medical billing certificate
- ICD9 medical billing certificate
- Medical terminology certificate
- Human anatomy certificate
Timeline
Patient pay representative
HME Specialists
03.2020 - Current
Customer Service Representative
Concentrix
08.2019 - 03.2020
Senior Data Entry Clerk
UNM Medical Group
01.2003 - 07.2017
UNM HEP GED Program
Some College (No Degree) - CPT Medical Billing Certificate
Central New Mexico Community College