Joseph Lucero
Wellington,CO
Summary
Customer‑focused service professional with extensive experience supporting customers through clear communication, high‑volume inquiries, and accurate information management. Known for delivering empathetic assistance, resolving issues quickly, and helping customers and internal teams with professionalism, efficiency, and exceptional attention to detail.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Find Solace
Redwood City, CA
04.2026 - 08.2026
- Resolved customer inquiries with accurate product and service information while consistently achieving high satisfaction scores through professional, empathetic communication
- Managed high-volume customer requests with CRM tools to track interactions and escalate complex issues while achieving performance metrics in a fast-paced environment
- Explained advocacy services to patients, guiding them through benefits and support options to enhance engagement and service utilization
- Verified patient insurance eligibility and updated coverage records within CRM and case-management systems to enable accurate issue resolution
Membership Enrollment Data Analyst
Elevance Health
Denver, Colorado
08.2019 - 11.2024
- Managed complex database operations with verification protocols, maintaining data accuracy and enhancing customer satisfaction
- Streamlined data verification processes, facilitating timely updates and accurate member information
- Resolved data discrepancies through collaboration, ensuring data integrity and improving workflow efficiency
- Processed high-volume enrollment data efficiently, ensuring accuracy and integrity while meeting tight deadlines
Lab Accessioner
Laboratory Corporation of America
Englewood, Colorado
09.2016 - 07.2019
- Accelerated specimen data sorting and cataloging, enforced accuracy checks to eliminate mislabeling and ensure database precision
- Verified records at high velocity, cross-referenced source details to catch and correct inconsistencies, ensuring dependable test results
- Documented and tracked lab specimens with precision, maintained regulatory compliance and ensured full traceability across workflows
- Sustained high-speed, high-accuracy record processing during peak volumes, adapting to shifting priorities and supporting seamless team collaboration
Education
Computer Programming
Central New Mexico Community College (CNM)
Albuquerque, NMSkills
- Customer relationship management
- CRM software and ticketing systems (Zendesk)
- Data analysis and reporting
- Insurance verification and eligibility checks
- Case management and documentation
- Customer engagement and issue resolution
Timeline
Customer Service Representative
Find Solace
04.2026 - 08.2026
Membership Enrollment Data Analyst
Elevance Health
08.2019 - 11.2024
Lab Accessioner
Laboratory Corporation of America
09.2016 - 07.2019
Computer Programming
Central New Mexico Community College (CNM)