Joseph Luces
Headmost International
Chino,CA
16
years of professional experience
Results-oriented Account Manager experienced in driving customer satisfaction and operational performance within apparel and embroidery sectors. Managed major accounts by overseeing production timelines, shipping logistics, and inventory tracking while enhancing workflows and fostering strong client relationships. Focused on delivering impactful solutions through strategic planning and negotiation in fast-paced environments.
Work History
Corporate Account Manager
8 Years 8 Months- Coordinated daily operations for multiple key customer accounts, overseeing order processing, production, inventory, logistics, customer communication, and compliance activities, ensuring accurate and timely order fulfillment as primary point of contact for major apparel customers.
- Managed customer accounts generating $1.5 million in annual revenue, coordinating hundreds of customer orders monthly to maintain high service levels.
- Managed corporate client portfolios, ensuring timely follow-up on inquiries, renewals, and service requests.
- Coordinated cross-functional teams to resolve account issues and maintain service delivery standards.
- Developed client relationships through regular communication, needs assessment, and solution alignment.
- Prepared account reports, tracking customer activity, contract status, and action items for leadership review.
- Negotiated pricing, terms, and service commitments to support account retention and growth.
- Prepared customer quotations, pricing, and estimates for domestic and overseas production. Processed customer orders from initial purchase order through shipment while maintaining exceptional customer service.
- Prepared customer quotations, pricing, and estimates for domestic and overseas production, processing orders from purchase order through shipment while delivering exceptional customer service.
- Supported production for nationally recognized apparel brands.
- Support warehouse operations during peak production periods, including shipping and inventory activities.
- Maintain workplace safety documentation, coordinate fire drills, and assist with customer compliance audits and SMETA documentation.
- Key Accomplishments
Head Cashier
2 Years 4 Months- Directed front-end operations at a high-volume retail location, supervising cashiers, ensured excellent customer service, and maintaining efficient daily operations.
- Supervised front-end staff by assigning daily tasks, monitoring performance, and reinforcing customer service standards.
- Trained and coached cashiers to improve performance and customer satisfaction. Conducted approximately 20 employee observations each month to provide coaching and performance feedback.
- Supervised front-end cashier workflows, ensuring accurate transactions and smooth customer checkout
Customer Service Representative
1 Year 10 Months- Organized merchandise displays and stocked inventory to enhance store presentation and support daily operations.
- Resolved customer inquiries regarding product availability, pricing, returns, and exchanges with accurate, courteous communication.
- Processed transactions, refunds, and merchandise adjustments using POS systems and established store procedures.
- Delivered product knowledge support for hand tools, power tools, and equipment across sales floor interactions.
Warehouse Associate
2 Months- Executed order picking, receiving, shipping, and inventory control in high-volume cold storage distribution center, ensuring accuracy and adherence to safety standards.
- Operated sit-down and reach forklifts to move pallets, stage product, and support inbound and outbound freight flow.
Carpenter Apprentice
2 Months- Supported skilled carpenters in commercial construction projects through material preparation, equipment operation, and installation, ensuring compliance with safety and quality standards.
- Assisted with framing, formwork, and finishing tasks under supervision.
- Measured, cut, and fitted lumber using hand and power tools.
Warehouse Associate
2 Months- Processed incoming and outgoing shipments and prepared customer orders to ensure timely fulfillment in fast-paced warehouse environment.
- Supported loading and unloading of shipments in a busy warehouse.
- Operated RF scanners to receive, pick, and stage inventory accurately for outbound shipments
Warehouse Associate
5 Months- Facilitated order fulfillment, inventory management, shipping, and receiving in temperature-controlled distribution facility, ensuring efficient operations.
- Adhered to company safety procedures while consistently achieving daily productivity and accuracy targets.
Education
MBA - Business Administration And Management
Bachelor of Science - Economics
Skills
Supply Chain Management
Production planning
Sales negotiation
Client relations
Sales tactics
Business strategy
Strategic Planning
Sales strategies
Client relationships
Contract Negotiation
Customer Retention Strategies
Communication Skills
Timeline
Corporate Account Manager
Headmost International
02.2018 - CurrentRead More
Head Cashier
LOWE'S HOME IMPROVEMENT
02.2016 - 06.2018Read More
Warehouse Associate
Lineage Logistics
06.2014 - 08.2014Read More
Customer Service Representative
Harbor Freight Tools
09.2013 - 07.2015Read More
Carpenter Apprentice
Raymond Southern California Inc.
06.2013 - 08.2013Read More
Warehouse Associate
Ponce Services
06.2012 - 08.2012Read More
Warehouse Associate
Castle & Cooke Cold Storage
03.2011 - 08.2011Read More
San Diego State University
Bachelor of Science from Economics
Read More
California Baptist University
MBA from Business Administration And Management
Read More