Joseph Luis
Abington,PA
Overview
2
2
years of professional experience
Work History
Team Leader Manager
Culvers LLC
Chandler, AZ
07.2022 - Current
- Created specific weekly schedules to enhance overall team efficiency while maintaining a labor percentage of 4-7%.
- Oversaw team performance.
- Achieved high customer satisfaction ratings by resolving issues with efficiency and with customers' needs and wants in mind.
- Kitchen skills with Grill, fryer, assembly line, food sender (middle), food preparation, food storage.
- Managed cash handling, safe counting, and sales logging.
- Ensured efficient and effective staff deployment during scheduled managing shift, both front of house and back of house.
- Closing and opening duties as both a manager and other normal closing station, (at times doing more than one closing/opening station in one shift).
- Provided training on complex and simple tasks to both new and experienced team members.
- Truck order of food and supplies using NetChef.
- Off the clock managing of store problems and team member issues via Teamworks and Slack.
Crew Team Member
Hawaiian Bros
Tempe, AZ
10.2023 - 02.2024
- Kitchen skills on food preparation and grilling.
- Worked efficiently in a high-stress fast food setting.
- Truck order of supplies and food.
- Daily sales tracking and booking in Google Sheets.
Customer Satisfaction Representative
AutoZone
Tempe, AZ
08.2023 - 01.2024
- Basic Customer Service Duties.
- Successfully increased sales of various products by targeting customers' needs.
- Basic car help, i.e. Battery changes, fluid inspections, windshield wipers, and light bulbs.
- Managed customer and store inquiries via phone.
- Managed receiving and sending packages to other stores or customers.
Education
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
Abington, PA05-2028
High School Diploma -
Corona Del Sol High School
Tempe, AZ05-2024
Skills
- Fast-Food Industry Expertise
- NetChef
- TeamWorks/Slack
- Employee Development
- Workload Management
- Remote Team Management
- Multitasking
- Task Delegation
- Training and Development
- Customer Service Experience
- Fast Paced/Stressful work environment skills
Affiliations
- Wildlife/Landscape Photography
- Knowledge of Adobe Lightroom and photo editing
- Auto Mechanic Work
- Varsity track, 400m and 800m
Languages
Spanish
Limited
Other Contact Information/Address’
- Address’
- School Address: 1001 Old York Rd, 421A Lions gate apartments, Abington, Pa, 19001
- Permanent Address: 4660 W Linda Ln, Chandler, Az, 85225
- Email:
- Josephluis189@gmail.com
References
References available upon request.
Timeline
Crew Team Member
Hawaiian Bros
10.2023 - 02.2024
Customer Satisfaction Representative
AutoZone
08.2023 - 01.2024
Team Leader Manager
Culvers LLC
07.2022 - Current
Bachelor of Science - Mechanical Engineering
Pennsylvania State University
High School Diploma -
Corona Del Sol High School