Program Manager US Navy Veteran. Security professional with over 20 years of industry experience ranging from team and program development, vendor management, business analytics and KPIs, non-tech and tech cross-team collaboration, customer engagement, physical security systems and software, and leadership.
Overview
17
17
years of professional experience
Work History
Program Manager
Amazon Web Services, Inc
08.2018 - Current
Cross functional collaboration between tech and non-tech teams to bring 19 3rd Party and Internal applications to deployment which are interacted with by over 200 employees to support ~190,000 internal customers
Full-cycle vendor management for five 3rd Party applications, including coordination of vendor and product demonstrations, budget approval and management ($2mil+ annum), contract negotiations, internal security reviews, and yearly renewals
Additional efforts working with vendor and internal tech resources to define use-cases, configure applications, and deploy for internal users
Coordinated and led 50+ training sessions for teams across Amazon on data visualization products (tableau and Quicksight), and other products such as Everbridge, Lenel, RSA Archer, and Amazon Connect (contact center software)
Operations / Program Manager
Security Industry Specialists, Inc
08.2013 - 08.2018
Developed over 20 security plans, to include plans for the annual May Day events near Amazon Corporate locations
Reviewed and approved 250+ Security Incident Reports and conducted After Action Reviews with Senior client leadership
Through partnerships with Facilities and IT stakeholders, developed a new security escort process that allows for a more secure and auditable vendor access process which is still actively in-place
Reviewed, approved, and audited significant event messages leaving operations center
Designed 13 organizational SharePoint environments and InfoPath resources
Partnered with Amazon Safety team to design, develop, and deploy a check-in / RSVP tool for annual disaster preparedness conferences and events
Tool was later scaled to support three other annual events
Designed and deployed an innovated access control system which allows for positive verification of photo credentials as employees enter client-controlled space using a tablet device which is currently still in-use and incorporated into all new building design specifications
Operations / Program Manager
Securitas
06.2008 - 08.2013
Manager for Microsoft’s Global Security Operations Center; responsible for alarm monitoring and emergency escalations for 300+ facilities throughout North and South America
Additional responsibilities included the development and successful completion of two annual UL inspections and three full-scale crisis management exercises which included participation from local law enforcement and other emergency responders
Education
Associates in Arts and Sciences - Communications
Bellevue College
Skills
Leadership
Vendor Management
Budget Management
Business Analytics
KPI Tracking and Reporting
Purchase Orders
PACS (Lenel)
Doc Writing / Post Orders
Scrum / Kanban
Risk Management
Military Service
United States Navy, USS Abraham Lincoln, Everett, WA, 08/01/01, 08/01/07, Supervised 12+ Patrol Officers in the security operations of the US Aircraft Carrier, USS Abraham Lincoln., As Watch Commander, responsible for training, record keeping, armory operations, report writing, prisoner transports, detainee processing, investigation support, and management of divisional maintenance program., Received a commendation from Battle Group Commander for excellence and professionalism during the 2004 Sumatra-Andaman Earthquake Support Operations., Ranked fifth out of 43 3rd Class Petty Officers during the evaluation period ending 06/01/06.