JOSEPH LYMAS
Smyrna,DE
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Self Employed
05.2022 - Current
- Responsibilities includes remote computer support, installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests.
Customer Service Rep
BNY Mellon
12.2021 - 05.2022
- Provided quality support to clients with complex transactions and processes daily
- Independently assisted clients by responding to phone, email and other inquiries regarding company products, services and procedures
- Responded to client questions on BNY Mellon product features and provides technical assistance for issues that have been escalated by junior team members
- Researched and resolved moderately complex operational client issues
- Routed issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures.
IT Office Assistant
Settime Inc.
04.2020 - 12.2021
- Assisted in backing up files, creating agency logs and program documents
- Purchase and delivery of office supplies
- Computer setups
- Support of hardware and software problems on both PC and Apple devices.
Weatherization Specialist
CAADC
11.2019 - 03.2020
- Responsibilities included providing customer with information about the Weatherization program, answering calls, taking messages and handling correspondence, maintaining diaries and scheduling appointments for clients to have their homes Weatherized, typing, preparing, collating reports and organizing documents and of services received.
Bank Teller
Wells Fargo
07.2017 - 04.2019
- Responsibilities included providing account services to customers, selling cashier's checks, money orders, traveler's checks, and series e bonds
- Answering questions in person or on telephone, referring to other bank services, handling customer financial transactions like deposits, withdrawals, transfers, and check cashing
- Other duties included counting cash, answering phones, filing deposit slips and recording night and mail deposits as well as managing ATM deposits, and balancing drawer at the end of the day.
IT Support Specialist
Independent Contractor
07.2013 - 07.2017
- Responsibilities included Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Monitoring and maintaining computer systems and networks
- Responding in a timely manner to service issues and requests.
Education
Bachelors - Network Communications Management
DeVry University
Philadelphia, PA06.2019
Associate of Applied Science - Network Systems Administration
DeVry University
Fort Washington, PA10.2012
Skills
- Conflict Resolution
- Time Management
- Customer Service and IT Support (10 years)
- Communication
- Call Center
- Team Player
- Customer Support Systems Management
Timeline
IT Support Specialist
Self Employed
05.2022 - Current
Customer Service Rep
BNY Mellon
12.2021 - 05.2022
IT Office Assistant
Settime Inc.
04.2020 - 12.2021
Weatherization Specialist
CAADC
11.2019 - 03.2020
Bank Teller
Wells Fargo
07.2017 - 04.2019
IT Support Specialist
Independent Contractor
07.2013 - 07.2017
Bachelors - Network Communications Management
DeVry University
Associate of Applied Science - Network Systems Administration
DeVry University