Joseph Mack
Ultimate Tire and Brakes
Lacombe,LA
24
years of professional experience
Dynamic manager with a proven track record at Ultimate Tire and Brakes, enhancing operational efficiency through strategic inventory management and team development. Skilled in conflict resolution and customer relationship management, I foster high-performing teams that drive customer satisfaction and achieve departmental goals. Committed to continuous improvement and excellence in service delivery.
Work History
Manager
4 Years 1 Month- Streamlined inventory management processes, reducing stock discrepancies and improving order fulfillment efficiency.
- Led team training sessions on safety protocols and equipment usage, enhancing workplace safety standards.
- Implemented quality control measures to ensure product reliability and customer satisfaction.
- Analyzed sales data to identify trends and inform strategic purchasing decisions, optimizing inventory levels.
- Oversaw tire installation and brake services, ensuring adherence to industry standards and regulations.
- Coordinated with suppliers to negotiate pricing and delivery schedules, improving cost-effectiveness of operations.
- Mentored junior staff in technical skills, fostering a knowledgeable workforce committed to excellence in service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Assistant Manager
1 Year 3 Months- Supported daily operations by coordinating team schedules and ensuring adequate staffing levels.
- Assisted in training new employees on company policies and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored sales performance and provided insights to enhance customer service strategies.
Manager
1 Year 11 Months- Developed operational procedures that increased workflow efficiency across service areas by standardizing tasks.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Improved marketing to attract new customers and promote business.
Manager
5 YearsManager
4 Years 3 MonthsAdministrative Specialist
5 Years 2 MonthsEducation
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Relationship building
Operations management
Cross-functional teamwork
Customer relationship management (CRM)
Performance management
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Business development
Expectation setting
Clear communication
Safety procedures
Employee onboarding
Coaching and mentoring
Policy and procedure development
Inventory management
Recruiting and interviewing
Vendor management
Teamwork and collaboration
Computer skills
Effective communication
Problem resolution
Positive attitude
Adaptability and flexibility
Attention to detail
Multitasking
Problem-solving
Multitasking Abilities
Excellent communication
Team development
Hiring and training
Work Planning and Prioritization
Managing operations and efficiency
Customer relationship management
Timeline
Manager
Ultimate Tire and Brakes
07.2022 - CurrentRead More
Assistant Manager
Delta World Tires
03.2020 - 06.2021Read More
Manager
Tire Choice
04.2019 - 03.2021Read More
Manager
Allied Discount Tires
03.2014 - 03.2019Read More
Manager
Express Oil Change
12.2009 - 03.2014Read More
Administrative Specialist
United States Army
07.2002 - 09.2007Read More
Seminary High School
High School Diploma
Read More