Joseph Mallerdino

● Provided high-volume service in a fast-paced sports bar, often serving 100+ guests per shift

● Balanced server and bartender duties to ensure fast, accurate service and enhance guest satisfaction

● Enhanced multitasking and efficiency during peak rushes, resulting in shorter wait times and increased guest turnover

● Developed teamwork skills and streamlined service flow in high-demand operations

● Managed bar/restaurant operations, overseeing scheduling, inventory, ordering, hiring, and cash handling to ensure smooth daily functions

● Led hiring, onboarding, and training programs for 35+ employees, enhancing team readiness and service quality

● Optimized labor scheduling to match peak business demand

● Reduced inventory loss through structured ordering and weekly audits

● Provided customer service at bar and restaurant while serving as a training store for multiple Colorado locations, ensuring consistent service standards

● Directed 35–40 employees, ensuring optimal coverage during peak travel periods to enhance operational efficiency

● Oversaw daily operations, staff supervision, and service recovery in a high-volume airport setting

● Streamlined opening/closing procedures and communication between FOH/BOH, improving service flow and reducing wait times

● Addressed guest issues in real time to sustain satisfaction levels during high-traffic shifts

● Delivered fast, high-volume bar service in a busy airport environment

● Managed POS transactions, cash handling, and ensured order accuracy during peak travel times to enhance guest experience

● Ensured bar cleanliness, restocked supplies, and maintained operational readiness for efficient service

● Delivered consistent guest service in a high-turnover environment, fostering customer satisfaction and repeat business

● Provide high-volume bar service in a premium airport dining environment

● Provided exceptional guest experience in fast-paced environment to foster customer satisfaction

● Supported bar operations by restocking supplies, maintaining cleanliness, and preparing for service to enhance efficiency

● Ensured accuracy in POS transactions, cash handling, and order processing to support seamless service