Summary
Overview
Work History
Education
Skills
Websites
Certification
LANGUAGES
Accomplishments
WEBSITES, PORTFOLIOS, PROFILES
Timeline
Generic

Joseph Mallin

Atlanta,GA

Summary

Goal-oriented manager with distinguished experience in Retail industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Central Selling Specialist (Remote)

Lowes Home Improvment
10.2024 - Current
  • Collaborated with co-workers to discuss product sales to maintain inventory of desired items.
  • Provided product samples, coupons and incentives to persuade consumer interest.
  • Enhanced customer satisfaction by addressing concerns promptly and offering tailored solutions for individual needs.
  • Managed time wisely during peak periods for seamless customer assistance without compromising quality service delivery.
  • Serves as a point of contact on all designs and/or installs within the department.
  • Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process

Sales Manager

Staples
08.2023 - 10.2024
  • Retail Sales Manager(i.e Assistant Store Manager), is collaborative and inclusive in helping customers while leading a fun, team-oriented retail culture
  • Drive sales in our retail, technical services portfolio and business-to-business network
  • Focuses on exceptional customer service while helping them find products and providing answers & total solutions

Sales Floor Department Supervisor

Lowe's Home Improvement
08.2021 - 08.2023
  • The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store
  • This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage
  • Sales Floor Department Supervisors are responsible for customer-facing activities (e.g., greeting customers, clarifying needs and identifying solutions, closing sales), non-customer-facing activities (e.g., down stocking, inventory management, area recovery) and store safety (e.g., conducting safety walks, reporting hazards, understanding safety and lifting directions)
  • The Sales Floor Department Supervisor works with his/her leaders to identify approaches and behaviors that best meet sales and service objectives, then communicates those best practices to the team in a way that inspires engaging, customer-focused behavior and goal attainment
  • Further, the Sales Floor Department Supervisor must supervise associates in other departments, as needed, to meet the demands of the store
  • This requires broad product knowledge and the ability to engage associates and customers across departments
  • It is important that this associate communicate upward to keep management informed of concerns, issues, praises, and morale.

Cashier Team Lead

Academy Sports + Outdoors
11.2019 - 07.2021
  • Responsible for ensuring the cashier team provides a fast, friendly, and accurate checkout experience for all customers
  • Impacts customer service, profitability, and operates pos equipment

Assistant Manager

Domino's pizza
05.2016 - 11.2019
  • Responsible for everything that happens during a shift
  • This includes all cost controls, inventory control, cash control and customer relations.

Education

High school diploma -

North Paulding High School
Dallas, GA
05.2017

Skills

  • Leadership
  • Profit & loss
  • Organizational skills
  • Inventory control
  • Design thinking
  • Management
  • Product Management
  • Employment & labor law
  • Retail Management
  • Store Management Experience

Certification

Driver's License, 2017-08-01, 2025-04-01

LANGUAGES

Spanish
Professional Working

Accomplishments

  • Largest comp % vs LY in Lawn and Garden Sales (2023)
  • Exceeds expectations performance review (Lowes 2023)

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/joey-mallin-b719882a5?utm_source=share&utm_campaign=share_via&utm_conten

Timeline

Central Selling Specialist (Remote)

Lowes Home Improvment
10.2024 - Current

Sales Manager

Staples
08.2023 - 10.2024

Sales Floor Department Supervisor

Lowe's Home Improvement
08.2021 - 08.2023

Cashier Team Lead

Academy Sports + Outdoors
11.2019 - 07.2021

Assistant Manager

Domino's pizza
05.2016 - 11.2019

High school diploma -

North Paulding High School

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