Joseph Maney
Great Falls,MT
Summary
Results-driven F&I Manager with expertise in customer satisfaction and problem-solving. Proven track record in streamlining loan processes and enhancing profitability through effective collaboration with sales teams and lenders.
Overview
6
6
years of professional experience
Work History
F&I Manager
Great Falls Honda
Great Falls, MT
01.2025 - Current
- Collaborated with sales team to structure financing options for customers.
- Prepared and presented financial documents for customer approvals.
- Ensured compliance with financial regulations and dealership policies.
- Assisted customers in understanding finance products and services.
- Submitting customer credit applications to lenders for approval.
- Negotiating with lenders (banks & credit unions) ensuring all stips are collected for clean cashable contracts.
- Maintaining quality relationships with lenders in the area
- Provided training and support to sales staff on finance product knowledge.
- Maintained strict adherence to state laws regarding consumer disclosures and regulatory compliance practices throughout all transactions conducted within the F&I department.
- Utilized advanced software tools to streamline workflows and enhance productivity within the F&I department efficiently.
- Enhanced dealership profitability through the successful sale of finance and insurance products.
- Managed all aspects of contract preparation, ensuring accuracy and compliance with state regulations.
F&I Manager
Lithia Chrysler Jeep Dodge Of Great Falls
Great Falls, MT
08.2023 - 12.2024
- Managed loan applications through various financial institutions efficiently.
- Developed relationships with lenders to enhance financing opportunities.
- Streamlined processes for quick customer service and satisfaction.
- Promoted a positive work environment by fostering open communication among team members and resolving conflicts professionally as they arose.
- Streamlined processes for loan applications, resulting in faster approvals and increased customer satisfaction.
- Collaborated with sales team to maximize revenue opportunities while maintaining high levels of customer service.
- Consistently met or exceeded monthly sales goals, contributing to overall dealership success.
- Implemented new strategies for upselling F&I products, leading to increased profits without sacrificing customer satisfaction.
- Worked closely with other departments to resolve any issues that arose during the sales process, maintaining a seamless experience for customers.
- Established strong relationships with lenders, negotiating competitive rates for customers and improving loan approval rates.
- Maintained a strong understanding of industry trends and changes through ongoing professional development.
- Processed loan applications and monitored progress from start to finish.
- Assisted customers with completing loan applications and other paperwork.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Explained very technical financial information to applicants in easy to understand language.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Established plans and payoffs for customers' loans, prioritizing control of overall costs.
Sales Associate
Taylor's Auto Max
Great Falls
03.2020 - 07.2024
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Implemented effective follow-up processes, increasing customer retention rates through relationship-building efforts.
- Built relationships with customers to encourage repeat business.
- Implemented customer feedback systems to improve service delivery and satisfaction levels.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Fielded incoming inquiries via phone or email, providing accurate information and directing customers to the appropriate sales associate when necessary.
- Coordinated test drives for interested buyers, ensuring a seamless experience that showcased each vehicle''s capabilities.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Trained new associates on sales techniques and product knowledge to improve team performance.
- Managed customer inquiries, providing timely information and resolving concerns effectively.
Education
High School Diploma -
CM Russell High School
Great Falls MT Skills
- Customer satisfaction
- Professional networking
- Deal structuring
- Profit maximization
- Teamwork and collaboration
- Credit history review
- Problem-solving
- Time management
- Attention to detail
- Leadership skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
Timeline
F&I Manager
Great Falls Honda
01.2025 - Current
F&I Manager
Lithia Chrysler Jeep Dodge Of Great Falls
08.2023 - 12.2024
Sales Associate
Taylor's Auto Max
03.2020 - 07.2024
High School Diploma -
CM Russell High School