Samer Shehata
Nutley,United States
Summary
Finance and insurance professional with strong focus on team collaboration and achieving results. Skilled in developing and implementing financial strategies, managing risk, and ensuring compliance with regulatory standards. Known for adaptability and reliability, with proven ability to navigate changing needs and deliver impactful outcomes. Proficient in customer relations, financial analysis, and contract negotiation, bringing results-driven approach to every task.
Overview
25
25
years of professional experience
1
1
Certification
Work History
F&I Manager
Prestige Volvo of Englewood
Englewood, NJ
10.2023 - 12.2025
- Completed, reviewed and processed paperwork to finalize sales.
- Discussed optional protections with customers and used persuasive communication skills to obtain agreements.
- Worked with lending institutions to secure financing and fulfill contracts.
- Provided detailed explanations of manufacturer and dealership service procedures and policies.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Implemented staff training programs focused on customer service excellence, enhancing team performance in handling diverse situations professionally.
- Provided numbers and worked deals for the sales team and help closing it.
SALES CONSULTANT
Smythe Volvo
Summit, NJ
08.2020 - 04.2023
- New and Pre own auto sales
- Responsible for ordering and modifying new cars build which it did increase sales and eliminate customers ordering.
- In-house IT small troubleshooting and set up key system management which it help saving money and time to increase sales.
- Developed customized sales presentations to address client needs and enhance customer engagement.
- Trained new sales staff on product features, benefits, and effective selling techniques.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
CLIENT ADVISOR
BMW of Bloomfield
Bloomfield, NJ
01.2018 - 03.2020
- Fostered strong client relationships to enhance customer loyalty and satisfaction.
- Guided clients through vehicle selection, providing tailored recommendations based on needs.
- Implemented CRM systems to track client interactions, enhancing follow-up processes and communication effectiveness.
AUDI BRAND SPECIALIST
Benzel Bosch Audi Meadowlands
Meadowlands, NJ
02.2015 - 04.2017
- Demonstrated expertise in Audi product knowledge and customer engagement strategies.
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Enhanced showroom presentation by arranging vehicles thoughtfully and keeping all displays clean and organized.
SALES COUNSULTANT
Madison Honda
Summit, NJ
10.2013 - 01.2015
- Cultivated relationships with customers to enhance satisfaction and loyalty.
- Developed comprehensive product knowledge to effectively address client inquiries and concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
PC TECHNICIAN
Home Base It Solution
Tokyo, Japan
05.2007 - 05.2013
- Set Up POS system in Office and Foreign Companies
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Linked computers to network and peripheral equipment
Senior Technician
Aloha NY
Orangeburg, NY
07.2000 - 01.2007
- POS Technician and Installer
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Maintained office PCs, networks and mobile devices.
- Camera system install and POS .
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- I was promoted after one year To senior Technician and then to Help desk assistant manager.
Education
Bachelor Degree - Hotel Management
University of Alexandria
Alexandria, Egypt05-1990
Skills
- In sales strong negotiation skills
- Brand awareness
- Customer satisfaction
- Credit analysis
- Compliance management
- Deal structuring
- Sales management
- Customer relations
- Insurance products
- Software utilization
- Cash flow management
- Loan origination
- Pricing strategy
- Teamwork
- Customer service
- Problem-solving
- Leadership skills
- Multitasking
- Reliability
- Excellent communication
- Customer service-focused
- Sales techniques
- Problem-solving aptitude
- Decision-making
- Software and hardware
Accomplishments
- 2015 Award of Employee of the month for sales and gross more than ones
- Ranked #48 in USA for 2021 Volvo best TOP 100 Sales Consultant
Certification
- Certified A+ Comp IT,NY 2003
- Certified Epson Specialty Repairs 2003
- Certified Google IT Support Coursera 2023
- Zurich f&I course (finished second in class)
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Japanese
Limited Working
Spanish
Elementary
Timeline
F&I Manager
Prestige Volvo of Englewood
10.2023 - 12.2025
SALES CONSULTANT
Smythe Volvo
08.2020 - 04.2023
CLIENT ADVISOR
BMW of Bloomfield
01.2018 - 03.2020
AUDI BRAND SPECIALIST
Benzel Bosch Audi Meadowlands
02.2015 - 04.2017
SALES COUNSULTANT
Madison Honda
10.2013 - 01.2015
PC TECHNICIAN
Home Base It Solution
05.2007 - 05.2013
Senior Technician
Aloha NY
07.2000 - 01.2007
Bachelor Degree - Hotel Management
University of Alexandria