SAMER SHEHATA
Belleville,United States
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Sales Consultant
Smythe Volvo
08.2020 - 04.2023
- New and Pre own auto sales
- Responsible for ordering and modifying new cars build
- Responsible for Digital Orders
- In-house IT small troubleshooting and set up key system management
- Top 5 sales performers
Client Advisor
BMW of Bloomfield
01.2018 - 03.2020
- Closed sales by overcoming objections, asking for sales, negotiating prices, and completing purchase contracts,
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Qualified and followed-up on potential new customer leads
Audi Brand Specialist
Benzel Bosch Audi Meadowlands
02.2015 - 04.2017
- Stayed up to date on all available new and pre-owned vehicles on lot.
- Promoted benefits of dealership to potential customers.
- Managed pricing negotiations and highly efficient sales processes.
Sales Counsultant
Madison Honda
10.2013 - 01.2015
- Built relationships with customers and community to promote long-term business growth
- Set and achieved company-defined sales goals
- Selected correct products based on customer needs, product specifications, and applicable regulations
PC Technician
Home Base It Solution
05.2007 - 05.2013
- Set Up POS system in Office and Foreign Companies
- Maintained office PCs, networks, and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff
- Linked computers to network and peripheral equipment
PC Technician
Advanced Hospitality Services
10.2003 - 04.2005
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Camera system install and POS .
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners .
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
PC Technician
Aloha NY
07.2000 - 07.2003
- POS Technician and Installer
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- I was promoted after one year To senior Technician and then to Help desk assistant manager.
Education
Bachelor Dgree - Hotel Management
University of Alexandria
Alexandria -Egypt05.1990
Skills
- In sales strong negotiation skills
- Excellent follow-up and customer service
- Project Management
- Attention to Detail
- Forklift Certification
- Team Player
- Problem-Solving
- Installation and Finishing
Accomplishments
- 2015 Award of Employee of the month for sales and gross more than ones
- Ranked #48 in USA for 2021 Volvo best TOP 100 Sales Consultant
Certification
- Certified A+ Comp IT, NY 2003
- Certified Epson Specialty Repairs 2003
- Certified Google IT Support Coursera 2023
Timeline
Sales Consultant
Smythe Volvo
08.2020 - 04.2023
Client Advisor
BMW of Bloomfield
01.2018 - 03.2020
Audi Brand Specialist
Benzel Bosch Audi Meadowlands
02.2015 - 04.2017
Sales Counsultant
Madison Honda
10.2013 - 01.2015
PC Technician
Home Base It Solution
05.2007 - 05.2013
PC Technician
Advanced Hospitality Services
10.2003 - 04.2005
PC Technician
Aloha NY
07.2000 - 07.2003
Bachelor Dgree - Hotel Management
University of Alexandria
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