RONNIE THOMAS

As an F&I Manager, my primary responsibilities include customer service, paperwork processing, and financial compliance. I work directly with customers to explain and recommend financing options, extended warranties, aftermarket products, and other options. I also find competitive rates to encourage customers to purchase vehicles, process applications for vehicle financing, and help customers get approved. I verify that all paperwork is completed correctly and filed properly, maintain strong relationships with lending institutions. I ensure compliance by following all local, state, and federal regulations and train the sales team on available financing and programs to ensure they promote them to customers.

• Improved roadside assistance response times by efficiently prioritizing and dispatching service requests.
• Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
• Performed efficient tire changes, jump starts, and lockout services to minimize customer wait times and inconvenience.
• Provided exceptional roadside support with proficient use of diagnostic tools and equipment.
• Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
• Collaborated with local law enforcement agencies to safely manage traffic during roadside emergencies.
• Upheld company standards for professionalism through appropriate attire, punctuality, and demeanor during all interactions with customers and colleagues.

• Increased sales revenue by implementing targeted marketing strategies and effective sales techniques.
• Developed key account relationships for improved client retention and long-term partnerships.
• Improved brand visibility with well-executed promotional campaigns and engaging social media content.
• Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
• Launched innovative products with strategic marketing plans that generated significant buzz within target markets.