Joseph Mark
Warrenville,SC
Summary
I am a dedicated, hard working IT professional currently serving as the Director of Technology for an SC Charter High School. I enjoy providing advanced technical support for my school's end-users. I also enjoy problem-solving and applying that to my work. I use that to come up with effective solutions to each problem. I would like to apply my hard work, dedication, and problem-solving skills to Stride Inc. as a Senior IT Service Desk Specialist.
Overview
10
10
years of professional experience
Work History
Director of Technology
Fox Creek High School
01.2022 - Current
- Manage the technology operations of an SC Charter High School
- Provide technical support to the school staff and students using remote system control tools and a ticketing system for the service desk
- Manage the school’s technology budget and apply for funding programs such as E-Rate and the Emergency Connectivity Fund
- Maintained web filtering for CIPA Compliance
- Implemented new technology upgrades, such as a new VoIP Phones, access points, offsite backups, network hardware, and led a project to upgrade school access controls.
- Mentored, trained, and collaborated with the school technology specialist on new and current technology issues.
- Collaborating with the school's Executive Director to plan out technology projects for a new Middle School and Administration Office
- Collaborated with other departments to implement new technology additions such as a door access control system and updating worn out IP clocks
- Make purchase orders for the technology dept such as new PCs, touch panels, and Chromebooks for students
Information Technology Specialist
Fox Creek High School
09.2017 - 01.2022
- Assisted the technology director with IT operations of an SC Charter high school
- Provided technical support to school administrators, staff, and students
- Collaborate with the technology director to implement various IT systems/programs, such as an expanded wireless network, new computer labs, new servers, and a one-to-one school Chromebook program
- Installed new cameras to expand the schools video surveillance system
- Repaired and maintained school computer equipment, systems
- Met with the technology director and school administrators to discuss technology needs, updates, and budgeting for the current and coming school years
- Advised school end users on software use, IT best practices, and maintenance.
Software Developer
Powerserve International
09.2014 - 02.2015
- Updated and maintained online software and a database for a large e-commerce client
- Built new website features using HTML, Javascript, JQuery and Microsoft SQL server
- Helped with the maintenance of the website's ongoing email program
Education
Associate in Applied Science - Computer Technology(Networking)
Aiken Technical College
Graniteville, SC01.2018
Bachelor of Fine Arts - Technology Arts, Minor in Computer Science
University of South Carolina Aiken
Aiken, SC01.2013
Bachelor of Arts - History, Minor in Studio Arts
University of South Carolina Aiken
Aiken, SC12.2010
Skills
- Technical support
- Problem-Solving
- Service desk ticketing
- Network administration
- Virtualization technologies
- Teamwork and Collaboration
- Troubleshooting
- Microsoft Office Suite
- Windows and Mac OS
- Server 2019 Active Directory
Timeline
Director of Technology
Fox Creek High School
01.2022 - Current
Information Technology Specialist
Fox Creek High School
09.2017 - 01.2022
Software Developer
Powerserve International
09.2014 - 02.2015
Bachelor of Fine Arts - Technology Arts, Minor in Computer Science
University of South Carolina Aiken
Bachelor of Arts - History, Minor in Studio Arts
University of South Carolina Aiken
Associate in Applied Science - Computer Technology(Networking)
Aiken Technical College
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