JOSEPH MARQUEZ

• Cared for and transported unaccompanied children under the care of Office of Refugee Resettlement processed through Department of Homeland Security
• Assigned as lead escort with refugee transfer responsibility to other agencies
• Deconflicted transport schedule for pick-up and drop-off from arrival and departure locations
• Coordinated with logistical partners to prevent any transportation gaps
• Trained new hires for the Transport Specialist responsibilities
• Utilized bi-lingual (Spanish) experience to communicate with escorted personnel

Skilled and detail-oriented Painter/Sandblaster with over [5] years of experience in surface preparation and coating applications. Adept at utilizing various sandblasting and painting techniques to ensure high-quality finishes. Proven ability to work efficiently in both indoor and outdoor environments while maintaining strict safety standards and deadlines.

• Reviewed youth behaviors and recorded updates in electronic record
• Protected students' physical and emotional wellbeing by managing activities alongside staff, supervisors and program directors
• Maintained thorough documentation of each child's progress, including observations, incident reports, and treatment plan updates
• Deescalated crisis situations using effective communication techniques
• Evaluated potential risks within living environment and implemented safety measures accordingly
• Established clear boundaries while maintaining empathy during difficult conversations
• Served as role model for positive behavior and resilience in challenging situations

• Coordinated transportation schedules for efficient delivery of children from the rehab facility
• Managed routes and organized schedules to achieve delivery targets
• Answered or directed customer queries as appropriate
• Demonstrated initiative to follow through on assigned tasks without supervision

• Handled customer inquiries and service requests
• Maintained strict confidentiality regarding personal information of veterans and their families utilizing HIIPA system requirements
• Participated in ongoing training sessions to stay informed on changes in policies, procedures, or legislation affecting veteran benefits
• Coordinated with medical professionals to schedule VA appointments for retired military personnel

• Collaborated with colleagues and co-workers to deliver quality customer experience
• Documented, researched and resolved customer service issues
• Met personal, team and company goals in customer service environment