Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joseph Martinez

Sun Valley,CA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Friendly cashier with energetic and helpful demeanor. Adept at operating cash registers and assisting customers throughout checkout process. Successful working in fast-paced and crowded retail environments while maintaining professional attitude. Strong math skills and scheduling flexibility. Committed and hardworking associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service. Highly efficient associate well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.

Overview

5
5
years of professional experience

Work History

Combo Clerk

Ralphs Grocery Store
06.2022 - Current
  • Attended to customer needs, questions, and complaints.
  • Worked cash register and processed credit card, check and cash transactions.
  • Assisted customers with locating store products and searched product availability online.
  • Ensured an efficient checkout process by bagging items properly according to size, weight, and fragility considerations.
  • Maintained a clean and organized store environment, contributing to an inviting shopping experience for customers.
  • Participated in regular training sessions to stay updated on company policies and procedures, improving overall job performance.
  • Managed cash transactions accurately, maintaining proper cash drawer balances throughout each shift.
  • Interacted professionally with suppliers during deliveries, verifying accuracy of orders received against purchase records.
  • Delivered exceptional customer service by addressing concerns promptly and effectively resolving issues.

Server Manager

Cocos Bakery
11.2019 - 05.2023
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Welcomed and greeted guests before presenting special menu items to clients.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Liaised between servers and upper management to address issues and manage challenges.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Reduced downtime with proactive maintenance and regular system checks for optimal server functionality.

Education

High School Diploma -

Van Nuys Senior High School
06.2015

Skills

  • Customer Assistance
  • Cash handling expertise
  • Scheduling appointments
  • Filing systems
  • Data entry proficiency
  • Payment Processing
  • Store merchandise stocking
  • Basic accounting
  • Supply Management
  • Excellent customer service
  • Strong Work Ethic
  • Quick Learner
  • Customer Service
  • Cash Management

Timeline

Combo Clerk

Ralphs Grocery Store
06.2022 - Current

Server Manager

Cocos Bakery
11.2019 - 05.2023

High School Diploma -

Van Nuys Senior High School
Joseph Martinez