Joseph Mastroianni
Hopedale,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
1
1
Certification
Work History
CRC 1
US Bank
Hopedale, OH
01.2025 - Current
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
Loan Officer
Eagle Loan Company
Steubenville
11.2023 - 10.2024
- Assist customers with their entire loan process application through closing.
- Verify loan documents prior to approval.
- Making and answering phone calls pertaining to loans and collections.
Customer Service Representative
Checksmart Financial
Steubenville
06.2022 - 11.2023
- Conducted transactions, such as check cashing and loan payments.
- Completed paperwork accurately for payday loan processing.
- Assisted with loan payments over the phone.
Customer Service Representative
OfficeMax
Steubenville
12.2021 - 06.2022
- Issued receipts, refunds, credits or change due to customers.
- Helped customers with faxing, printing, and emailing.
- Stocked shelves with merchandise when needed.
- Assisted with loading and unloading weekly shipments.
Cashier
Speedway Gas Station
Steubenville
04.2018 - 12.2021
- Performed basic store maintenance.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
Education
High School Diploma -
Steubenville High School
Steubenville, OH2015
Skills
Loan Servicingundefined
Certification
Insurance Limited Lines license in Ohio.
Education and Training
other
References
References available upon request.
Timeline
CRC 1
US Bank
01.2025 - Current
Loan Officer
Eagle Loan Company
11.2023 - 10.2024
Customer Service Representative
Checksmart Financial
06.2022 - 11.2023
Customer Service Representative
OfficeMax
12.2021 - 06.2022
Cashier
Speedway Gas Station
04.2018 - 12.2021
High School Diploma -
Steubenville High School
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