Hi, I’m
Joseph Mastroianni
Hopedale,OH
“There are far, far better things ahead than any we leave behind.”
C.S. Lewis
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dynamic individual with hands-on experience in Customer Service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
years of professional experience
Work History
US BankHopedale
CRC 1
01.2025 - Current
Job overview
- Worked with cross-functional teams to achieve goals.
- Updated and maintained databases with current information.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Assisted with customer requests and answered questions to improve satisfaction.
Eagle Loan Company Steubenville
Loan Officer
11.2023 - 10.2024
Job overview
- Assist customers with their entire loan process application through closing.
- Verify loan documents prior to approval.
- Making and answering phone calls pertaining to loans and collections.
Checksmart FinancialSteubenville
Customer Service Representative
06.2022 - 11.2023
Job overview
- Conducted transactions, such as check cashing and loan payments.
- Completed paperwork accurately for payday loan processing.
- Assisted with loan payments over the phone.
OfficeMaxSteubenville
Customer Service Representative
12.2021 - 06.2022
Job overview
- Issued receipts, refunds, credits or change due to customers.
- Helped customers with faxing, printing, and emailing.
- Stocked shelves with merchandise when needed.
- Assisted with loading and unloading weekly shipments.
Speedway Gas StationSteubenville
Cashier
04.2018 - 12.2021
Job overview
- Performed basic store maintenance.
- Stocked shelves with merchandise when needed.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
Education
Steubenville High School
High School Diploma
06-2015
Skills
- Loan Servicing
- Documentation Review
- Cash handling expert
- Customer service-focused
- Microsoft Word and Excell
- Attention to Detail
- Customer engagement
- Problem solving
- Customer service
References
References available upon request.
Timeline
CRC 1
US Bank
01.2025 - Current
Loan Officer
Eagle Loan Company
11.2023 - 10.2024
Customer Service Representative
Checksmart Financial
06.2022 - 11.2023
Customer Service Representative
OfficeMax
12.2021 - 06.2022
Cashier
Speedway Gas Station
04.2018 - 12.2021
Steubenville High School
High School Diploma
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