Joseph Matgous
Mundelein,IL
Summary
Branch Manager at Hertz with strong background in operations management and customer service. Demonstrated success in creating and executing sales strategies that boost business growth and improve customer satisfaction. Skilled in fleet management and team leadership, consistently achieving and surpassing performance goals through effective problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Branch Manager
Hertz
Libertyville, Illinois
02.2025 - Current
- Supervised staff to provide excellent customer service and support.
- Assisted customers with reservations and inquiries in a timely manner.
- Trained new employees on rental procedures and customer service protocols.
- Directed daily operations of the branch, including customer service, sales and marketing
- Planned work schedules to maintain adequate staffing levels.
- Supported outside sales force in servicing and obtaining new business.
- Maintained fleet inventory through regular vehicle inspections and reporting.
Park District
Murphysboro
Murphysboro, Illinois
08.2022 - 12.2025
- Learns how a director runs a park district and plans events
Intern Recreation Center
SIU
Carbondale, Illinois
01.2023 - 05.2025
- Supported team members by coordinating meeting schedules and agendas efficiently
- Developed recreational programs based on community interests and needs.
- Organized and supervised recreational activities, including sports tournaments, fitness programs and day camps.
Manager tainee
Hertz
liberty, libertyville
05.2022 - 02.2025
- Assisted in resolving customer issues to enhance satisfaction and loyalty.
- Worked closely with customers to understand needs and resolve diverse issues.
- Introduced streamlined sales packages.
- Maintained accurate records of all sales activities including client contact information, purchases, sales, payments.
- Documented sales transactions and prepared targets for future sales.
Golf Course Groundskeeper/Attendant
Hickory Ridge Golf Club
Carbondale, Illinois
06.2022 - 08.2022
- Maintained cleanliness of golf course grounds and facilities.
- Assisted in mowing grass and trimming edges for optimal appearance.
- Cleared debris from pathways and bunkers to ensure safety.
- Followed safety protocols while using equipment on the course.
- Completed day-to-day duties accurately and efficiently.
Campus Grounds
SIU
Carbondale, Illinois
06.2021 - 02.2022
- Completed day-to-day duties accurately and efficiently.
- Operated groundskeeping equipment such as mowers and blowers daily.
- Assisted in preparing outdoor facilities for events and activities.
- Conducted regular inspections of grounds to identify maintenance needs.
Counselor
Camp Menominee
Eagle River, Wisconsin
05.2018 - 08.2018
- Assisted in planning and organizing camp activities and events.
- Monitored camper behavior to ensure a safe and supportive environment.
- Participated in training sessions in sports to learn effective strategies and practices.
Education
Recreation Management
Southern Illinois University, Carbondale
Carbondale, IL05-2023
Skills
- Customer service
- Employee training
- Operations management
- Sales strategy
- Fleet management
- Customer relationship management
- Team leadership
- Problem solving
- Goals and performance
Certification
- CPR
- First Aid
Affiliations
- FarmHouse Fraternity
Accomplishments
- 2022 Kathleen Ann Guilfoyle "Distinguished Student Service Award"
References
References available upon request.
Timeline
Branch Manager
Hertz
02.2025 - Current
Intern Recreation Center
SIU
01.2023 - 05.2025
Park District
Murphysboro
08.2022 - 12.2025
Golf Course Groundskeeper/Attendant
Hickory Ridge Golf Club
06.2022 - 08.2022
Manager tainee
Hertz
05.2022 - 02.2025
Campus Grounds
SIU
06.2021 - 02.2022
Counselor
Camp Menominee
05.2018 - 08.2018
Recreation Management
Southern Illinois University, Carbondale
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