Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Joseph Mattia

Cincinnati,OH

Summary

Accomplished marketing and sales professional with extensive experience in logistics coordination at Kaizen and Western Custom. Proven track record in driving team effectiveness and boosting customer satisfaction through innovative strategies and exceptional communication skills. Expertise in CRM systems and motivational leadership has led to marked improvements in operational efficiency and client relations. Committed to leveraging these competencies to enhance organizational performance.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Sales

Kaizen
Cincinnati, US
01.2024 - Current
  • Fostered active discussions to build connections with people.
  • Recruited other canvassers to strengthen campaign outreach potential.
  • Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Mastery of effective persuasion skills.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Logistics Coordinator

Western Custom Cabinetry
Cincinnati, US
01.2021 - 11.2023
  • Ensured timely distribution of cabinets to designated locations.
  • Handle transportation using Ford and Chevy trucks paired with 12/16 foot trailers.
  • Collaborated with sales team members to stay current on inventory levels and resolve item issues.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Implemented innovative methods for streamlining the customer service process.
  • Developed positive relationships with customers through friendly interactions.
  • Monitored the progress of shipments, tracking delivery dates and times to ensure customer satisfaction.
  • Conducted site visits to ensure that all safety regulations were adhered to during packing and loading activities.
  • Oversaw loading and unloading activities at warehouses and distribution centers.
  • Verified inventory computations by comparing to physical counts of stock and investigating discrepancies.
  • Maintained records of damaged goods, backorders and applicable regulatory reporting.
  • Conducted regular inventory audits to ensure accuracy and integrity of stock levels.

Warehouse Worker

Amazon
Cincinnati, US
12.2019 - 07.2021
  • Used scanners to track parcel information, condition or receipt.
  • Operated scanners, computers, and other equipment to track orders.
  • Assembled orders according to customer requests.
  • Packed boxes and stock using organizational guidelines.

Delivery Driver

Donatos Pizza
Cincinnati, US
01.2016 - 07.2017
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Obeyed traffic laws and follow established traffic and transportation procedures.
  • Navigated routes with relevant map programs and GPS systems.
  • Presented order bills and collected payments for deliveries.

Education

High School Diploma -

Lakota West High School
West Chester, OH
05-2015

Skills

  • Marketing
  • Inside sales
  • Outside sales
  • Business-to-Business Sales
  • Time management
  • Sales goal achievement
  • New client acquisition
  • Lead qualification
  • Customer needs assessment
  • Lead generation
  • Appointment scheduling
  • Sales process streamlining
  • Verbal and written communication
  • Targeted outreach
  • CRM proficiency
  • Prospecting techniques
  • Cold calling expertise
  • Sales pipeline management
  • Interpersonal and written communication
  • Business negotiations
  • Customer research
  • Product marketing
  • Mobile marketing
  • Database management
  • Client needs assessment
  • Warehouse operations
  • Documentation management
  • Route optimization
  • Shipping coordination
  • Transportation management
  • Delivery confirmation
  • Driver scheduling
  • Shipment coordination
  • Inventory management procedures
  • Motivational leadership
  • Delivery tickets
  • Process optimization
  • Team building
  • Efficiency improvement
  • Scheduling coordination
  • Transportation planning
  • Shipping documentation
  • Items inspection
  • Performance metrics tracking
  • Warehousing processes
  • Operational efficiency
  • Communication
  • Problem-solving
  • Stress management
  • Client relations
  • Training and leadership
  • Analytical thinking
  • Punctual and dependable
  • Decision-making
  • Performance management
  • Inventory Management
  • Transportation Professional
  • Skilled in Manual Tasks
  • Warehouse Experience
  • Product Handling
  • Accurate Order Fulfillment
  • Accurate Cargo Handling
  • Hands-On Work Experience
  • Logistics Coordination
  • Communication skills
  • Box Truck Driving
  • Load Handling
  • Customer service
  • Vehicle Operation
  • Loading Operations
  • Physical Transport Management
  • Sales
  • Negotiation
  • Delivery driver experience
  • Organizational skills

Certification

Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Sales

Kaizen
01.2024 - Current

Logistics Coordinator

Western Custom Cabinetry
01.2021 - 11.2023

Warehouse Worker

Amazon
12.2019 - 07.2021

Delivery Driver

Donatos Pizza
01.2016 - 07.2017

High School Diploma -

Lakota West High School

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Joseph Mattia