Summary

Overview

Work History

Education

Skills

Timeline

Joseph McCaleb

Muskegon ,MI

Summary

Dynamic professional with a proven track record in customer relations and small business operations at JNM Detailing LLC. Expert in relationship building and team leadership, enhancing customer satisfaction through efficient processes. Recognized for developing retention strategies that significantly improved client loyalty and referrals, showcasing strong decision-making and attention to detail.

Overview

years of professional experience

Work History

Owner / Master Detailer

JNM Detailing LLC

Muskegon, MI

01.2025 - Current

Developed and implemented efficient detailing processes to enhance service delivery.
Trained and mentored new staff on best practices in vehicle care and customer service.
Managed scheduling and logistics to optimize workflow and minimize downtime.
Established strong customer relationships, leading to repeat business and positive referrals.
Managed day-to-day business operations.
Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

Canvasser

Renewal By Andersen Windows

Grand Rapids, MI

04.2023 - 07.2024

Engaged potential customers through door-to-door outreach to promote window replacement services.
Educated homeowners on energy-efficient window solutions and benefits of product offerings.
Conducted surveys to assess customer needs and preferences for tailored service proposals.
Collaborated with sales team to refine pitch techniques based on customer feedback and market trends.

Sales Retention Specialist

Charter Spectrum

Walker, MI

12.2021 - 03.2023

Developed retention strategies to enhance customer loyalty and minimize churn.
Analyzed customer feedback to identify trends and improve service offerings.
Conducted outreach campaigns to re-engage at-risk customers effectively.
Collaborated with cross-functional teams to streamline customer communication processes.

Machine Operator

Shape Corp.

Grand Haven, MI

01.2020 - 11.2021

Operated and maintained production machinery to ensure seamless workflow and product quality.
Monitored equipment performance, identifying issues and implementing corrective actions to maintain efficiency.
Trained new operators on safety protocols, machine operation, and quality control procedures.
Conducted routine inspections of equipment, ensuring compliance with safety standards and operational guidelines.

Robot Break Press Operator

Metal Arc Inc.

Fruitport, MI

05.2018 - 12.2019

Operated press machinery to produce high-quality components with precision and efficiency.
Monitored production processes to ensure compliance with safety and quality standards.
Conducted routine maintenance on equipment to minimize downtime and enhance performance.
Assisted in troubleshooting mechanical issues, contributing to timely resolutions.

Laborer

Bobs Roofing

Whitehall, MI

06.2016 - 04.2018

Operated roofing tools and equipment to assist in installation and repair tasks.
Followed safety protocols to ensure compliance and minimize workplace hazards.
Assisted skilled workers with material handling, including loading and unloading supplies.
Maintained clean worksite by organizing materials and removing debris regularly.