Joseph McCloud
Foley,AL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining a high level of relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Athena Protection
St Louis, MO
12.2023 - 10.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Commission Sales Associate
ELERAS GROUP INC. DBA ELERAS AUTOMOTIVE GROUP
04.2023 - 12.2023
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Maintained accurate records of all sales and prospecting activities.
- Negotiated pricing contracts with customers to maximize profits.
- Reviewed monthly performance against targets set by management team.
- Utilized CRM software tools to track progress of each sale cycle stage.
- Assisted in developing promotional materials such as flyers, brochures.
Security Guard
South Baldwin Regional Medical Center
09.2021 - 06.2023
Outside Plant Technician
VanderNet
03.2021 - 05.2021
- Managing and monitoring all installed systems and infrastructure
- Develop and maintain functional and secure networks Building/Craftsmanship
- Data cabling (Running, Securing and Cable Management) Electrical and Air Conditioning
- Active and Preventative maintenance on equipment and buildings
Field Service Technician
Federal Protection, Inc.
05.2018 - 03.2021
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Inspected and tested mechanical products to locate defects or malfunctions.
- Repaired and maintained production machinery in accordance with manufacturer specifications.
- Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
- Replaced faulty parts or components following diagrams or blueprints.
- Provided technical support to customers over the phone and via email.
- Performed troubleshooting on electronic circuits and systems.
- Installed electrical wiring for new installations as needed.
- Responded promptly to emergency service requests from clients.
Assistant Facility Manager/IT Specialist
First Community Bank of the Ozarks
07.2013 - 05.2018
- Teller Duties include cash handling, balancing, ATM maintenance, customer service
- Personal Banker duties include identification process, report running, opening/closing accounts, maintaining debit cards, customer service, CD's, IRA's
- IT duties consist of maintaining a secure network, assisting employees with technical questions and resetting accounts
- Duties also include maintaining a consistand backup of all servers and data
Sales Representative
Reliable Imports and RV
04.2012 - 08.2012
- Providing quick and precise specs on all vehicles on the lot
- Negotiating offers
- Providing a high level of customer service and instilling confidence in me as their sales person and as a consumer.
Education
Bachelor's degree - Music General Studies
College of the Ozarks
08.2022
Diploma - Common Core Subjects
Hesston High School
01.2007
Skills
- Customer Needs Assessment
- Reliable and punctual
- Sales Training
- Exceeds sales goals
- Verbal/written communication
- Customer Service
- Sales
- Time Management
- Customer Satisfaction
- Management
- Inventory Management
- Microsoft Word
Certification
ALISON ABC IT - Computer Training Suite - Alison
Affiliations
- Fishing
- Baseball
- Christmas Lights
Websites
References
References available upon request.
Timeline
Customer Service Representative
Athena Protection
12.2023 - 10.2024
Commission Sales Associate
ELERAS GROUP INC. DBA ELERAS AUTOMOTIVE GROUP
04.2023 - 12.2023
Security Guard
South Baldwin Regional Medical Center
09.2021 - 06.2023
Outside Plant Technician
VanderNet
03.2021 - 05.2021
Field Service Technician
Federal Protection, Inc.
05.2018 - 03.2021
Assistant Facility Manager/IT Specialist
First Community Bank of the Ozarks
07.2013 - 05.2018
Sales Representative
Reliable Imports and RV
04.2012 - 08.2012
Bachelor's degree - Music General Studies
College of the Ozarks
Diploma - Common Core Subjects
Hesston High School