Joseph McNally
Farmington Hills
Summary
Knowledgeable with robust background in founding and scaling startups. Demonstrated ability to lead cross-functional teams and drive innovative solutions, resulting in successful product launches and market entries. Proven expertise in strategic planning and operational efficiency to achieve business objectives.
Overview
4
4
years of professional experience
Work History
Startup Founder
Michigan Custom Craftworks
Livonia, MI
10.2022 - Current
- Developed and executed business strategies to enhance product offerings and customer engagement.
- Pioneered product designs and launching new Leather products, improving market presence.
- Implemented operational workflows that increased efficiency and reduced production costs significantly.
- Conducted market research to identify trends, adapting offerings to meet evolving consumer demands.
- Managed financial planning and budgeting processes to ensure sustainable growth and profitability.
- Analyzed sales data to refine marketing strategies, resulting in improved brand visibility and reach.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Drove product development from concept to launch, ensuring alignment with customer needs.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Created and monitored promotional approaches to increase sales and profit levels.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Operations Manager-Administrative Specialist I
Dreamers, Inc. D.B.A. ( APS Residential Services)
Livonia, MI
07.2022 - 01.2023
- Streamlined operational workflows, enhancing efficiency and reducing processing time.
- Implemented process improvements, resulting in increased team productivity and service quality.
- Analyzed performance data to identify trends, leading to informed decision-making and process enhancements.
- Led regular team meetings to foster collaboration, address challenges, and celebrate achievements.
- Analyzed and reported on key performance metrics to senior management.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues with CRM software to higher management with great detail.
- Managed scheduling and coordination of appointments for multiple departments, ensuring efficient operations.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Support as a liaison ensuring effective lines of communication, coordination, collaboration between Upper Management, Sales Director, Production Manager, Interior Designer, and Office Manager.
Health and Nutrition Manager- Retail
Better Health Market
Novi, MI
01.2022 - 06.2022
- Developed and implemented nutrition programs to enhance customer health outcomes.
- Collaborated with vendors to source high-quality, organic products for market offerings.
- Conducted workshops on nutrition education for community engagement and awareness.
- Led a team in maintaining compliance with health regulations and safety standards.
- Mentored staff on nutrition best practices and effective merchandising techniques.
- Led cross-functional teams in achieving organizational goals related to client-centered care provision within budget constraints.
- Coordinated logistics for large-scale wellness events, resulting in increased participation from the local community.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Education
Bachelor of Arts - Educational Leadership And Management
Destiny Christian University
Roseville, MISkills
- Visionary leadership
- Business networking
- Time management
- Strategic business planning
- Adaptability and resilience
- Delegation and empowerment
- Data-driven decision making
- Goal setting
Timeline
Startup Founder
Michigan Custom Craftworks
10.2022 - Current
Operations Manager-Administrative Specialist I
Dreamers, Inc. D.B.A. ( APS Residential Services)
07.2022 - 01.2023
Health and Nutrition Manager- Retail
Better Health Market
01.2022 - 06.2022
Bachelor of Arts - Educational Leadership And Management
Destiny Christian University