Joseph Melton
Pendleton,IN
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
31
31
years of professional experience
Work History
Sales Associate, F&I Manager, Sales Manager
Ed Martin
08.2014 - 07.2025
- Assisted customers in locating products and providing detailed information on features.
- Processed transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance customer experience.
- Collaborated with team members to achieve daily sales goals and improve service quality.
- Responded promptly to customer inquiries, ensuring a high level of satisfaction.
- Built relationships with customers to encourage repeat business.
- Developed comprehensive finance strategies to optimize loan processes and improve customer satisfaction.
- Analyzed financial data to identify trends and inform decision-making for vehicle financing options.
- Negotiated terms with lenders, securing favorable rates that increased dealership profitability.
- Collaborated with sales team to create tailored financing packages that met diverse customer needs.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Led sales team to achieve quarterly revenue targets through strategic planning and market analysis.
- Developed comprehensive training programs to enhance product knowledge and sales techniques among staff.
- Implemented CRM systems to streamline customer interactions and improve follow-up processes.
- Conducted performance evaluations to identify areas for improvement and provide constructive feedback to team members.
Sales Associate
Gill Brothers Furniture & Mattress
08.2004 - 08.2014
- Assisted customers in selecting furniture that meets their needs and preferences.
- Demonstrated product features and benefits to enhance customer experience.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained showroom appearance, ensuring displays aligned with merchandising standards.
- Mentored new associates on product knowledge and sales techniques for improved performance.
- Provided follow-up support to customers post-purchase, enhancing satisfaction and loyalty.
Sales Associate
Best Buy
03.2002 - 08.2004
- Provided exceptional customer service through active listening and personalized product recommendations.
- Managed inventory levels, ensuring accurate stock counts and timely replenishments.
- Trained new team members on sales techniques and product knowledge to enhance overall performance.
- Implemented visual merchandising strategies that improved store presentation and customer engagement.
Server
Carlos O'Kelly's
01.2000 - 03.2002
- Delivered exceptional customer service to enhance dining experience.
- Managed multiple tables efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery.
- Trained and mentored new servers on menu knowledge and service standards.
- Resolved guest complaints promptly, ensuring satisfaction and repeat business.
- Supported needs of 15 - person wait staff who attended to specific needs of countless customers daily for Mexican restaurant with social relevancy and intentionality.
Route Sales
Pepsi Cola
06.1998 - 01.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Route Sales and Delivery
Coke Cola
01.1997 - 07.1998
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
Construction Ruff Framer
Jake Wright Construction
01.1995 - 01.1997
- Constructed custom frames using various materials, ensuring precision and quality in final products.
- Operated cutting tools and machinery to create frame components efficiently and safely.
- Collaborated with clients to understand project requirements and deliver tailored framing solutions.
- Trained junior framers on techniques, safety protocols, and equipment operation to enhance team performance.
Education
High School Diploma -
Cowan Jr. & Sr. High School
Muncie05-1995
Certificate - Building Trades
Muncie Area Career Center
Muncie, IN05-1995
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Outgoing personality
Timeline
Sales Associate, F&I Manager, Sales Manager
Ed Martin
08.2014 - 07.2025
Sales Associate
Gill Brothers Furniture & Mattress
08.2004 - 08.2014
Sales Associate
Best Buy
03.2002 - 08.2004
Server
Carlos O'Kelly's
01.2000 - 03.2002
Route Sales
Pepsi Cola
06.1998 - 01.2000
Route Sales and Delivery
Coke Cola
01.1997 - 07.1998
Construction Ruff Framer
Jake Wright Construction
01.1995 - 01.1997
High School Diploma -
Cowan Jr. & Sr. High School
Certificate - Building Trades
Muncie Area Career Center