Joseph Miller
Driver
Syracuse,Utah
Summary
Proven Driver Manager with a track record of enhancing customer satisfaction and streamlining logistics at Penske Logistics. Excelled in building strong relationships and implementing effective communication strategies, leading to significant repeat business. Skilled in vehicle maintenance coordination and demonstrating exceptional leadership qualities, adept at fostering teamwork and solving problems efficiently.
Overview
19
19
years of professional experience
Work History
Driver Manager
Penske Logistics
03.2018 - Current
- Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Developed strong relationships with clients through consistent communication and excellent service, resulting in repeat business.
- Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
- Collaborated with manufacturing and supply chain management.
Delivery Driver
O'Reilly Auto Parts Distribution Center
02.2006 - 03.2018
- Conducted daily vehicle inspections, addressing any maintenance needs for optimal performance.
- Loaded and unloaded trucks efficiently, minimizing potential for damaged goods during transport.
- Increased overall productivity by implementing effective time management strategies while on the road.
- Assisted in training new drivers, sharing best practices for successful deliveries and customer service.
- Contributed to team success by assisting fellow drivers when needed or requested by supervisors.
- Ensured compliance with company policies and procedures during all delivery tasks.
- Maintained a clean driving record, ensuring safe and responsible driving practices.
- Demonstrated adaptability by adjusting routes based on traffic conditions or unexpected delays for timely deliveries.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained trucks while in use and inspected vehicles and mechanical tools before and after long haul drives.
- Completed daily pre- and post-trip vehicle inspections.
- Operated delivery vehicles safely and efficiently.
- Communicated regularly with dispatcher for delivery route details and changes.
- Developed strong customer base through efficient and reliable service.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
Education
Graduate Certificate - Truck Driving ,logging Hours of Service
Jays Truck Driving School
Liberty, MO10-1986
Skills
- Customer service
- Strong leadership qualities
- Effective communication
- Safety procedures
- Logistics coordination experience
- Vehicle maintenance
- Safety compliance awareness
- Vehicle maintenance coordination
- Load securement
- Driver coordination
- Safety regulation compliance
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
- Customer relationship management
Timeline
Driver Manager
Penske Logistics
03.2018 - Current
Delivery Driver
O'Reilly Auto Parts Distribution Center
02.2006 - 03.2018
Graduate Certificate - Truck Driving ,logging Hours of Service
Jays Truck Driving School
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