Joseph Milligan
Chattanooga,TN
Summary
A highly motivated experienced professional seeking an opportunity within the Hospitality Industry where my skills can best be utilized, with the potential for career advancement opportunities.
Overview
11
11
years of professional experience
Work History
Area Supervisor
McDonald's
Chattanooga, TN
05.2024 - 01.2026
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Conducted routine inspections to check quality and compliance with established specifications.
- Maintained open lines of communication between management and staff, facilitating teamwork and collaboration towards shared goals.
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Collaborated with HR department for recruitment, selection, and onboarding of new employees, resulting in the formation of high-performing teams.
- Conducted regular performance reviews to provide feedback and identify areas for improvement, enhancing overall team productivity.
- Enhanced team communication and efficiency by introducing weekly meeting for sharing updates and resolving issues.
Area Supervisor
McDonalds Restaurant
Atlanta GA
12.2022 - 03.2024
- Improved team efficiency by streamlining communication and implementing effective task delegation strategies.
- Increased customer satisfaction with enhanced staff training and regular performance evaluations.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets and resources to ensure optimal allocation of funds, maximizing operational success.
- Implemented safety protocols to maintain a secure workplace, minimizing accidents and incidents.
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Identified inefficiencies in existing processes and implemented improvements for increased effectiveness within the department.
- Organized employee schedules to meet operational demands while balancing individual needs for work-life balance.
- Led team meetings to discuss progress toward goals, address challenges, celebrate successes, and encourage continuous learning experiences among team members.
General Manager
McDonald's restaurant
Atlanta GA
04.2015 - 12.2022
- Managed crew, Conduct internal and external communications, Document and list shift reports, Drafted inventory reports, Run shifts, Maintained an A score for Health and Corporate Inspections
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
Criminal Justice Program -
ITT Technical Institute
Atlanta, GASkills
- Outstanding organizational, time management and people skills
- Team oriented, flexible and focused on maintaining a high level of customer service
- Crime Investigation
- 12 years of excellent Managerial experience
- Department and General Manager Capstone Certifications
- Basic and Advanced shift Management Certifications
- Current and up to date on all required training
References
Available Upon Request
Timeline
Area Supervisor
McDonald's
05.2024 - 01.2026
Area Supervisor
McDonalds Restaurant
12.2022 - 03.2024
General Manager
McDonald's restaurant
04.2015 - 12.2022
Criminal Justice Program -
ITT Technical Institute