Joseph Mims
Clanton,AL
Summary
Proven Manager at Neighborhood Grill, adept in enhancing customer satisfaction and team performance through effective problem-solving and decision-making. Excelled in cross-training staff, ensuring adaptability, and fostering a positive work environment. Skilled in time management and verbal communication, consistently achieving goals within tight deadlines.
Overview
3
3
years of professional experience
Work History
Back of House Manager
Neighborhood Grill
Clanton, AL
01.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained high standards of food safety and sanitation by enforcing strict adherence to guidelines and routine inspections.
- Balanced staffing needs according to business demands, ensuring adequate coverage during busy periods while minimizing labor costs during slower times.
- Ensured timely preparation of delicious meals by coordinating with front-of-house staff for smooth service flow.
- Streamlined communication between back-of-house departments for better coordination during peak hours.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
High School Diploma -
Chilton County High School
Clanton, AL05.2023
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Teamwork and Collaboration
- Decision-Making
- Adaptability and Flexibility
- Positive Attitude
- Multitasking
- Professional and Courteous
- Good Judgment
- Problem-solving abilities
- Reliability
Timeline
Back of House Manager
Neighborhood Grill
01.2022 - Current
High School Diploma -
Chilton County High School