Joseph Misrasi
Woods Cross
Summary
Results-oriented professional with extensive experience in streamlining operations and delivering positive customer service to promote loyalty and repeat business. Known for strong problem resolution and staff development, driving measurable improvements in service delivery and operational efficiency. A sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
19
19
years of professional experience
Work History
General Manager
Fast Stop Inc.
01.2021 - 11.2025
- Directed operational strategies to enhance customer service and satisfaction.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to drive promotional strategies and increase revenue streams.
- Streamlined daily operations, resulting in improved efficiency
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Merchandising Specialist
Anderson Merchandisers, LLC
09.2017 - 11.2020
- Developed and implemented merchandising strategies to enhance product visibility and drive sales growth.
- Analyzed market trends and consumer behavior to optimize product assortment and placement.
- Collaborated with cross-functional teams to execute promotional campaigns effectively across retail locations.
- Trained and mentored junior staff on best practices in merchandising standards and inventory management.
- Established strong relationships with vendors to negotiate favorable terms and secure high-quality merchandise supply.
Fitness Center Manager
Planet Fitness
02.2012 - 05.2017
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Developed and implemented fitness programs that enhance member engagement and retention.
- Trained and mentored staff to improve service delivery and operational efficiency.
- Managed budget allocations, reducing costs while maintaining high service standards.
- Evaluated facility maintenance needs, coordinating repairs to ensure a safe environment for members.
Technical Support Representative
Teleperformance -Google
04.2007 - 06.2012
- Resolved technical issues for customers, ensuring timely and effective solutions.
- Provided comprehensive support for Google products, Google Play Store support, and Chromebook supprot, enhancing user experience and satisfaction.
- Collaborated with cross-functional teams to identify, and troubleshoot complex problems.
- Documented customer interactions, and resolutions in ticketing system for future reference.
- Led initiatives to streamline support workflows, increasing overall team efficiency.
Education
High School Diploma -
Rigby High School
Rigby, IDSkills
- Leadership and team building
- Problem resolution
- Operations management
- Time management
- Administrative skills
- Project management
- Staff training/development
- Inventory control
- Customer relationship management
- Customer retention
Accomplishments
- Supervision - Supervised sales teams to monitor sales activity, and goal achievement which led to improved results, and better team results.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process, which helped build corporate connections.
- Marketing - Implemented marketing strategies which resulted in growth of customer base.
- Technology - Used my strong computer skills and knowledge of software to develop inventory tracking spreadsheets, payroll tracking, and vendor list to monitor and best decide on future projects.
Timeline
General Manager
Fast Stop Inc.
01.2021 - 11.2025
Merchandising Specialist
Anderson Merchandisers, LLC
09.2017 - 11.2020
Fitness Center Manager
Planet Fitness
02.2012 - 05.2017
Technical Support Representative
Teleperformance -Google
04.2007 - 06.2012
High School Diploma -
Rigby High School