Summary
Overview
Work History
Education
Skills
Certification
Professional Development
References
Timeline
AdministrativeAssistant

Joseph M. Patrick

Ann Arbor,MI

Summary

Seasoned IT professional with extensive experience in network administration and desktop support, notably at American Express/Hewlett Packard. Demonstrated expertise in LAN/WAN troubleshooting, Active Directory, and enhancing network security. Skilled in fostering client relationships and adept at PC assembly and repair. Proven track record of improving system efficiency and reliability.

Overview

18
18
years of professional experience
1
1
Certification

Work History

IT Technician

Starwrite Creative LLC
Ann Arbor, MI
05.2013 - Current
  • Upgrade, install, and configure PC and laptop hardware/software for clients.
    Maintain inventory of PC and laptop peripherals to optimize resource allocation.
    Provide online sales support for IT equipment, peripherals, software, and parts.
    Work with multiple operating systems, including Windows 7, 10, 11, and Mac iOS.

IT Network Administrator/Repair and Imaging

Ternes Packaging
Redford, USA
12.2012 - 01.2013
  • Manage local area communications network (LAN) or wide area network (WAN) for my organization
  • Responsibilities include network security using Active Directory, installing new hardware and applications via VMware, monitoring software upgrades including Windows 7 installation, daily activity, enforcing licensing agreements, developing storage management
  • Virus checks and cleaning of system viruses, via Mcafee software
  • Prep Pano systems for deployment installation
  • Cisco server networking install and LAN line drops
  • Set-up/manage NT based web servers

Desktop Support Specialist

American Express/Hewlett Packard
MI, USA
07.2007 - 04.2011
  • Responsible for day to day duties of PC Support, troubleshooting & break/fix of hardware, software and network connectivity issues
  • Cross between Helpdesk Phone Support and Desktop Tech Support
  • Video/audio conferencing troubleshooting and support for Polycom, Plantronics and Avaya hardware
  • Windows 7/XP Support & technical troubleshooting including imaging and use of remote control tools
  • Assembly or installation of parts, testing and operational checks, and interconnection of computer hardware systems and peripheral equipment using latest IBM and Dell workstations and laptops
  • Senior Lead documenting processes and procedures to accomplish task objectives including un-boxing and preparing new equipment via PC's, laptops, servers, routers for Amex and HP clients
  • Managed virtual workstations hosted by Hyper-V
  • Managed group, computer, ADS/user policies in Microsoft Active Directory

Education

International Business - International Business

Henry Ford College
Dearborn, MI
01.2016

Computer Science - Computer Science

Henry Ford College
Dearborn, MI
01.2010

Skills

  • Windows 98
  • Windows NT
  • Windows 2000
  • Windows XP
  • Windows 7
  • OS/2
  • Mac OSX
  • Novell Netware
  • LAN/WAN troubleshooting
  • TCP/IP
  • Ethernet
  • Web services
  • VPN
  • Citrix
  • Various protocols
  • Avaya VOIP Technology
  • MS Office
  • Visio
  • Project
  • Power builder
  • Lotus Notes 5
  • Lotus Notes 6
  • Lotus Domino
  • Outlook Express
  • Oracle
  • Active Directory
  • Tivoli
  • Internet proficient
  • Websphere
  • Winrunner
  • Internet Server
  • CTRIX
  • Peoplesoft
  • Altiris
  • Unix VT emulation
  • Visual Studio
  • SQL
  • PC assembly and repair
  • Processors
  • IBM Midrange
  • CISCO systems
  • Nortel telephony systems
  • WorldCom telephony systems
  • Meridian
  • Peripherals
  • Avaya TN Cards
  • Avaya servers
  • Blackberry
  • IPhone

Certification

  • Mainframe Operations and Development Certified (EDS)
  • Michigan Institute of Real Estate Certification
  • AWS Certified Solutions Architect

Professional Development

  • Lotus Notes System Administration
  • TSO, CICS, ISPF, IMS and JCL Proficiency
  • Operating System (IBM / Microsoft) Proficiency
  • D-Link Product Installation experience
  • Web Portal Testing and Development
  • MS Office applications efficient

References

References available upon request.

Timeline

IT Technician

Starwrite Creative LLC
05.2013 - Current

IT Network Administrator/Repair and Imaging

Ternes Packaging
12.2012 - 01.2013

Desktop Support Specialist

American Express/Hewlett Packard
07.2007 - 04.2011

International Business - International Business

Henry Ford College

Computer Science - Computer Science

Henry Ford College

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Joseph M. Patrick