Joseph Mullins
Olympia,WA
Summary
Focused and outgoing employee considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued. Effective at working in fast-paced retail and factory environments. Upbeat and friendly team player with a good attitude and willingness to take on any task. Responsible stocker with excellent blocking, facing and customer service skills coupled with 5+ years of experience. Fast worker with attention to detail and completeness.
Overview
11
11
years of professional experience
Work History
Budtender/Security
420
06.2023 - 02.2024
- Assisted in maintaining clean, organized, and visually appealing store environment to ensure positive shopping experience for customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as knowledgeable resource on cannabis products.
- Sold flower, concentrates and edibles in fast-paced environment.
- Listened to customer needs and desires to identify and recommend optimal products, and assisted more than 80 customers per day.
Stocking Crew Member
Walmart
04.2023 - 05.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Greeted customers and directed to requested products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Interacted with guests in friendly and knowledgeable way.
Package Handler
FedEx
02.2021 - 06.2022
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Sales Associate
Spirit Halloween
08.2020 - 11.2021
- Solved customer challenges by offering relevant products and services.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Trained new employees on customer service, money handling and organizing strategies.
Sales Associate
Spirit Halloween
09.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Office Manager
Jack's Garage
01.2016 - 08.2019
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Sales Associate
Lowes Home Improvment
02.2013 - 01.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Engaged with customers to effectively build rapport and lasting relationships.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
Education
No Degree - Social Psychology
Phillips County Community College
Helena, ARHigh School Diploma -
Barton High School
Lexa, AR05.2002
Skills
- Customer Relationships
- Cleaning Procedures
- Safety Methods
- Product Display
- Stocking and Replenishing
- Shelving of Products
- Pallet Jack Operation
- Money Handling
- Proper Stacking and Storage
- Willing to Learn
- Energetic and Outgoing
- Verbal and Written Communication
- Supply Restocking
- Equipment Monitoring
- Warehouse Safety
- Customer Assistance
- Team Goals
- Stockroom Organizing
- Cash Register Operation
- Sales Floor Support
- Honest and Dependable
- Key holder
- Merchandising and Display
Timeline
Budtender/Security
420
06.2023 - 02.2024
Stocking Crew Member
Walmart
04.2023 - 05.2023
Package Handler
FedEx
02.2021 - 06.2022
Sales Associate
Spirit Halloween
08.2020 - 11.2021
Sales Associate
Spirit Halloween
09.2019 - 11.2019
Office Manager
Jack's Garage
01.2016 - 08.2019
Sales Associate
Lowes Home Improvment
02.2013 - 01.2016
No Degree - Social Psychology
Phillips County Community College
High School Diploma -
Barton High School
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